Restoring Your Power
During storms, there can be widespread power loss across our network. Our teams will be sent out to repair the damage in an order of importance as indicated below:
Firstly we deal with public and emergency services like hospitals, police, fire, water pumping stations, communication facilities, and critical service to small groups or individuals.
We then attend to large customer groups, businesses, industrial and agricultural facilities. We aim to get as many people back on as soon as possible.
We then concentrate our efforts where we can get the largest number of customers' power back on the fastest. In major storms, we will try to provide a temporary power supply if you are likely to remain off supply for a long time.
Sometimes you may see lights come back on across the street or nearby, whilst your supply is still off. This is because some customers are supplied directly off a main line, which is repaired first, while other customers without power are served off a secondary line.
During major storms, some customers may live in areas that we have diffculty getting to due to floods, trees across roads, or where safety is an issue. Our repair teams work with other services, both public and private, to clear or restore these areas as quickly as possible to get access to the damaged area and make repairs.
Please be assured that we will make every effort to get your power back on as quickly as possible.