Investment in our Network

Keeping you and your community informed

We are responsible for delivering a reliable, consistent and safe electricity supply to all of our customers, 24 hours a day, every day. We do this by investing millions of pounds each year to maintain and strengthen our network. We have provided below some details on how we will keep you and your community fully informed and involved when our work and future plans may affect you.

What do we do?

We deliver a reliable, consistent and safe electricity supply to all of our customers, 24 hours a day, every day.
In order to achieve this, we have to build necessary additional capacity into our network and refurbish, or replace, aging and inefficient parts of the network.
We also have a legal requirement to offer customers connections on to the electrical network for developments, for example windfarms.
Sometimes work will affect our services to you for example if we need access or even increased traffic however we will try at all times to keep any inconvenience to a minimum and to keep you informed throughout.

Why will we keep in touch with you?

To ensure you know what we plan to do.
To keep you informed of work we’re doing in your area.
To allow you to speak to us and directly influence how work is carried out where it is possible to do so.
To ensure your experience of dealing with SP Energy Networks is positive.

When will we involve you?

When work is taking place in your area.
When you may be affected by work taking place.

Why do we want you involved?

We want to take your views into account where we can.
We need you to tell us how this work may impact you and your community.
Sometimes we cannot change our plans but we will be open and honest with you about this.