Priority Services for Customers with Special Needs during Power Loss
We know how difficult it is for anybody during a power loss, but in particular we recognise how especially worrying it must be if you rely on electricity for medical equipment, or have other special needs.
We keep a Priority Services Register so that we can contact our most vulnerable customers if they do experience a power loss. You can be included in our register if you are:
- Dependent on medical equipment
- Chronically sick
- Disabled
- Or have some other special needs you would like us to consider
Being on our register won't necessarily mean we can restore your power more quickly, however we will try to proactively contact you if we know of a problem in your area.
We'll keep you informed with regular updates and, if necessary, we can work with external agencies who may be able to assist.
If you meet the criteria outlined above for inclusion on our register and would like to take advantage of this service, please download the form below and send it to us.
Priority Services Form
- Open the pdf form by left-clicking this link
- Complete the form by typing the relevant information into the blue areas
- Save the form onto your computer by selecting 'file' then 'save as...'
- Email the form to this email address.
Adobe Acrobat Reader is required to view and complete the PDF form. If you do not have it, it is available free from Adobe's website. Click here to download it.
Passwords
If you want extra security, we can agree a password with you, which we will use if we need to call on you.
Any member of our staff who has to visit your home will give this password to prove they are genuine. If you are ever in any doubt, don't let the caller in.
- To set up your personal password, email us or call us on 0845 273 4444.
- For details on how to contact UK Emergency services click here.
