Stakeholder Feedback: Distribution

RIIO ED1: Revenue = Incentive + Innovation + Outputs

RIIO - A New Approach to Regulation

We Want to Hear Your Views

In 2012 our regulator, Ofgem launched the price review process called *RIIO ED1. This process relates to the period 2015 – 2023 and will establish the network investments that electricity distribution companies, such as ours, can make. It will also determine customer charges and what we must deliver in return.

Since the launch in 2012, we have been hosting a variety of events and research surveys to help us establish your needs now and going forward. We want to share our thoughts and of course hear your views on what is important to you. Wherever possible we will act upon what you tell us. We therefore urge you to get involved and help us shape a network for the future that is better prepared to meet your changing needs.

Details of our Recent Stakeholder Events

February 2013
Locations: Edinburgh / Liverpool

At our most recent stakeholder events we presented our draft investment plans for the electricity network from 2015-23, providing stakeholders with a further opportunity to help shape these plans before we submit them to our regulator, Ofgem, for approval.

Both events were attended by a broad range of stakeholders including customers, developers, consumer groups, local authorities and many others who came together in workgroups to discuss a number of topics including;

  • Investing for storm resilience
  • Investing for poorly served customers
  • Customer Service activities
  • Low carbon scenarios
  • Innovation
  • Flood protection

Each workgroup provided valuable input on our draft investment plans and the potential impact on a customer’s bill. This feedback is extremely valuable and will help to inform our business strategy ensuring that we are all ready for the challenges ahead.

To view copies of our presentations, click the links below:

Our Stakeholders used an interactive voting system to give an instant indication of their views on a variety of topics. To view the audience response data please click the links below:

At each of the events we showed our stakeholders the projected bill impact of our draft plans. To view these documents, updated to include the interactive voting results, please click the links below:

Event Feedback Report

Our external market research agency Explain provided the following report, which summarises feedback from our stakeholder events:

Proposed Changes to Draft Plan as a Result of Stakeholder Feedback

We have analysed the feedback from the stakeholder events and propose to make a number of changes to our draft business plan as a result. The changes proposed differ across our two licence areas, due to differences in the feedback received. Our proposed changes can be found here. We are still receiving more feedback on our draft plans which may alter this position (see below).

 

Online Stakeholder Survey – Participate Here

In order to ensure we reach stakeholders who were not able to attend our events, we have created the following online survey, based on the material we presented. Analysis of the results from this survey will be combined with the feedback from our stakeholders through events and will help shape the changes we make to our draft plan.


Customer Survey

In parallel with the Feb 2013 stakeholder events and our stakeholder survey, we are conducting an in-home survey of 1,100 customers with material based on that presented to stakeholders. Analysis of the results from our customer survey will also influence the changes we make to our draft plan.

 



November/December 2012
Locations: Glasgow / Liverpool

We recently held two stakeholder engagement events in Glasgow and Liverpool at which distribution Contractors and Suppliers came together to hear presentations and provide feedback on:

  • Observations from the current price control period (2010-15)
  • Initial plans for the next price control period (2015-23)
  • Innovation
  • Future skills and resourcing

The purpose of the events was to engage our suppliers and contractors in our investment planning process at an early stage. The feedback received from events such as these is extremely valuable and will help to inform our business strategy ensuring that we are all ready for the challenges of 2015.Stakeholder event, Glasgow 2012

Further events are planned for next year to update stakeholders on the progress of our future plans and to demonstrate where changes have been made.

To view copies of our presentations, click the links below:

Our Contractors and Suppliers used an interactive voting system to give an instant indication of their views on a variety of topics. To view the audience response data please click the links below:



September 2012
Locations: Chester / Glasgow

In September we held stakeholder events in Chester and Glasgow at which a wide range of stakeholders came together to discuss:

  • Customer service
  • Reliability and availability of power 
  • The environment
  • Network innovation 
  • Safety
  • Social issues

The purpose of the events was to understand what major stakeholders believe to be the main priorities for investment planning relating to the period 2015 - 2023. Further details can be found by clicking the links below:

 

How to Get Involved

These events are just some of the activities planned that will help us to ensure that we meet our customers and stakeholders needs now and going forward.

Details of our stakeholder activities will be published on our web pages however, if you would like us to notify you of the events as they happen, you can register here.

If you would like to ask any questions or make any comments or suggestions please contact us by emailing: RIIOED1Consultation@spenergynetworks.com

You can also contact us by post:
EN Communications,
New Alderston House,
Dove Wynd,
Bellshill
ML4 3FF

RIIO


Ofgem - Further Information

Further information on ED1 can be found at Ofgem's website.