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SPEN launches industry leading customer connections portal

13/08/2020

LEADING CUSTOMER CONNECTIONS PORTAL WILL IMPROVE THE CUSTOMER JOURNEY 

We have launched a new customer connections portal across our transmission and distribution networks to provide an easy to use platform for our connection customers. The specialised platform was created following feedback from customers who required a simple way to view and track the status and progress of their individual projects online.

To kick off the project for a session was held for customers to let us know what they needed from an online platform. This feedback was then incorporated into the functionality of the portal to produce a fresh, agile, and user-friendly experience.

The aim of the portal is to improve the customer journey and ensure the online tool can meet the expectations and needs of customers with efficiency.

The portal allows a centralised point for all available information and updates about all the customers’ live projects from commercial properties to wind farms. They are also able to create, track, review and make payments for existing projects and can contact their project leads at a time that is suitable for them.

connections portal

Guy Jefferson, Customer Service Director at SP Energy Networks said: “The introduction of our new online connections portal will significantly improve the end to end process for our connections customers. The portal will help customers and organisations, large or small, through the planning and development stages of their project as well as letting them log in to review the project status at a time convenient to them.

“Exceptional customer service is at the forefront of everything we do, and for that reason we have engaged with our customers through the entire development journey to ensure we deliver exactly what they need from us.”

Pearse Murray, Transmission Director at SP Energy Networks said: “We’re constantly striving to do things better, and it was a priority for us to be able to offer an agile and user-friendly resource for our customers. The transmission portal is the first of its kind in the UK and we are continuing to work with our customers to ensure that the portal continues to evolve, providing further value to them.”

Click here to register for our customer connections portal

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