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There for our customers: Our Coronavirus response in action

10/04/2020

As the nation navigates this pandemic, we couldn’t be prouder of our people and all they’re doing to keep power flowing for the millions of people our services are vital for.

Life at SP Energy Networks is a little different at the moment as many of us adjust to new ways of working. As a critical operational business, we’ve moved at pace and taken steps to insulate our frontline operational and control centre teams., introduce shift pattern changes, physical location splits, working from home and lots more to ensure our people’s wellbeing and our continued ability to deliver for our customers.

We spoke to Mark Sobczak, our Head of 132kV Programmes, to find out more about how his teams are adapting to the current situation. He said: “This new environment is an adjustment for us all, and I’m proud to say my teams are taking it in their stride.

“The key has been finding opportunities in the new environment not only to do things differently from a work perspective, but to look after ourselves too. There’s now a chance for some to perhaps take a little more time for creative and innovative thinking about the day job. And one of my team who normally had a 45-minute commute is now using that time in the afternoon to walk the dog as their opportunity to unwind and switch off.

“We’re adapting to utilising technology and systems to communicate differently too and making sure we check in with each other regularly. Being a little isolated from your work colleagues can take a bit of getting used to if it’s not how you normally work!

“Throughout all of this, one of my top priorities is making sure all of my team are continually supported. I want them to have the reassurance that whilst we’re asking them to work with us to keep the power flowing to the homes of many, we’re with them every step of the way – ensuring they are safe and well, and are looking after themselves and their families whilst supporting us as a business.”

Tom Walsh, one of our District General Managers, also gave us a little insight into how his teams are adjusting to this new way of working. On discussing his team now being based at home, he said: “Things are very different for my entire team at the moment. We have established a virtual office for those able to work from home, and our field staff are only undertaking essential works right now.

“I’ve also been reassuring our customers that the lights will stay on as our network is resilient.”

Check out our video interview with Tom below:

Thank you to every single person playing their part in keeping the lights on for the customers and communities we serve.

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