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We're supporting the delivery of essentials to elderley in North Wales


We are pleased to have been able to provide funding to support Age Connects North East Wales deliver shopping and prescription medication to the doorsteps of hundreds of elderly people across Flintshire and Wrexham during the COVID-19 outbreak.

We have provided the charity with £2000 to ensure elderly people in the region have access to the support. These funds will help them support many of their thousands of elderly service users with their shopping and ensure that their prescriptions are delivered.

The charity helps older people reconnect with their communities to help combat loneliness and exists to change attitudes to ageing.

Kendal Morris, our General Manager (Customer Service & Social Delivery), said: “Now more than ever, it’s vitally important that nobody is left to feel alone so we’re proud to support the great work of Age Connects North East Wales with these funds.

“As elderly people will be unable to leave their homes during the coronavirus outbreak, it’s critical that they receive vital supplies – in particular, shopping and medicine deliveries. The charity is doing outstanding work to ensure everyone remains connected.”

Age Connects was founded in 2001 and usually provides a range of services such as pensions advice and a cleaning and shopping service, as well as providing a weekly coffee morning for older people to chat.

Karen Crane, CEO at Age Connects North East Wales, said: “Many thanks to SP Energy Networks for these generous funds. This money will help us continue to support many older people during these difficult times and ensure nobody is going without vital shopping or prescriptions.”

Teams of our engineers are working hard across the UK to ensure our 3.5 million households maintain their electricity supply throughout the coronavirus crisis.

Plans being implemented by our teams introduce special measures to protect supply for critical national infrastructure and public service sites such as hospitals, nursing homes, food supply chain businesses and Ministry of Defence sites.

As a critical operational business, we have already established social distancing measures and rolled out additional processes for critical frontline operational staff and control centre teams who cannot undertake their key roles from home to ensure they can maintain operations in the event of a localised outbreak of coronavirus.

Customers who have received a letter from the NHS advising them that they are ‘at risk’ and should take additional measures to protect themselves from COVID-19 are being advised to sign up for the Priority Services Register. This provides free additional services to customers in vulnerable circumstances if there is an unexpected power cut. They should sign up at or text PSR to 61999.

In the event of a power cut, customers should call the national 105 hotline no matter who they pay their bill to. More information about how we are responding to COVID-19 is available via the link below.

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