Our 2018/19 connections work plan contains 13 actions across our market segments. We’re committed to recognising the fluid nature of our customers’ requirements and developing a plan to accommodate those continuing changes.
The 2018/19 actions have been built by continual feedback from our customers and they have endorsed and signed onto our programme of work and focus for the next year.
In 2017 we built a plan for 2017/18 with our stakeholders and committed to making some key changes in our organisation and that plan produced real, tangible benefits on the highest priority issues for our customers namely; Communication, Partnerships, Project Management, Land Rights, Flexible Connections, Telecommunications and Network Planning. You can find detail on these actions here.
Building on that plan, and feedback we will continue to focus on the things that really matter to our customers. Our various communication channels and our extensive engagement in some key areas have given us the opportunity to have face to face discussions with a larger number of our stakeholders than in previous years and they have been actively involved in the development of this year’s plan.
How do we know we are doing it right? Our customers tell us!
Actions for 2018/19, our commitments:
Our plan for 2018/19 is endorsed, we asked our stakeholders, on a scale of 1-10
(1 being low, 10 being high)