Chapter 4B Annexes

These are the annexes and supplementary documentation we’ve compiled that support our core RIIO-ED2 Business Plan document.

Annex 4B.1: Consumer Vulnerability

This annex outlines our vulnerability strategy as well as showing how we meet and/or exceed all of Ofgem’s Vulnerability baseline requirements.

Annex 4B.2: Customer Service

Our Customer Service strategy contains our overarching vision, and sets out how we will continue to deliver exemplary customer service to our customers, no matter who they are or what services they receive from us.

Annex 4B.3: Community Energy Strategy

This annex contains information on our plans to support community anchor organisations with their community energy schemes over RIIO-ED2.

Annex 4B.4: Distribution Net Zero Fund

This annex contains our proposal for a Distribution Net Zero Fund, which would facilitate practical low-carbon projects, in turn creating positive environmental benefits, delivering strong social value, supporting the most vulnerable in society, generating shared learnings and boosting local economic growth.



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