The needs of large, commercial connection customers can be different to the needs of smaller, domestic connections customers. To address this, Ofgem introduced ICE (Incentive on Connections Engagement) which ensures that Distribution Network Operators (such as SP Energy Networks) continually listen, adapt and change to meet the needs of this type of customer.
We are pleased to publish our Incentives on Connections Engagement (ICE) submission for 2018/19. The following document details our extensive engagement efforts with our connections stakeholders. It compromises of 13 actions developed through this engagement and seeks to address key areas that our stakeholders have highlighted to us. The submission also looks back at how we achieved our actions from the 2017/18 submission. To view our Incentives on Connections Engagement (ICE) submission please click the link below.
For information about our 2017 / 2018 ICE Submission and mid-year reviews, please use the links below. Please note: these are last year's documents and for reference only.