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Incentive on Connections Engagement (ICE) Submission

The needs of large, commercial connection customers can be different to the needs of smaller, domestic connections customers.  To address this, Ofgem introduced ICE (Incentive on Connections Engagement) which ensures that Distribution Network Operators (such as SP Energy Networks) continually listen, adapt and change to meet the needs of this type of customer.

We are pleased to publish our draft 2018/19 work plan. The following document outlines our stakeholder strategy and provides an initial draft of our 2018/19 work plan.

This draft plan has been developed through extensive engagement with our connections stakeholders. It comprises of 13 actions that have been developed through this engagement and seeks to address key areas that our stakeholders have highlighted to us. To view our stakeholder strategy and our draft work plan, please click the link below.

We will continue to gather feedback from our stakeholders on our proposal and we will publish our final work plan at the end of May 2018.

If you would like to comment on our plans, please email providing your feedback.

Each year we publish a detailed work plan that is developed by working closely with our stakeholders. You can view details of our commitments for 2017/18 and take a look back at the progress that has been achieved, by clicking the link below.

Every October we review our Incentive on Connections Engagement (ICE) work plan to ensure we are on track and that our stakeholders views are being continually considered and relevant changes made. You can view details of the progress of our work plan actions in the link below.