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Storm Compensation - Storm Ciara - 9/10 February 2020

SP Distribution Area

Storm Ciara swept across large areas of Dumfries and Galloway within in our licence area, during the 9th and 10th of February 2020, causing significant damage to the distribution network.  We would like to apologise to all our customers who lost power during this time.

If you have receipts to reclaim costs for purchasing hot food during this period, then please forward these at your earliest convenience to:

SP Energy Networks
Customer Contacts Team
320 St Vincent Street
G2 5AD

SP Energy Networks is currently undertaking a full analysis of the incident, in line with the Energy Regulator, Ofgem's Guaranteed Standards and we will pro-actively contact customers that meet the compensation criteria. 

SP Energy Networks recognise the major inconvenience that this event caused and would like to thank all our customers for the patience and resilience shown during this very difficult time. 

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