Power Loss & Emergencies

Telephone: 0845 272 7999

Power Loss & Emergencies

Telephone: 0845 272 2424

Other Network Matters

Telephone: 0845 273 4444
Email: customer.care@sppowersystems.com
In writing: Customer Service
SP Energy Networks
PO Box 8729
Bellshill
ML4 3YD

Other Network Matters

Telephone: 0845 273 4444
Email: customer.care@sppowersystems.com
In writing: Customer Service
SP Energy Networks
PO Box 168
Prenton
CH26 9AY

New connections to our network

Telephone: 01698 784 567
Fax: 01698 784777
In writing: SP Energy Networks
Customer Connections
PO Box 8730,
Bellshill,
ML1 3YE

New connections to our network

Telephone: 0151 221 2110
Fax: 0151 221 2494
In writing: SP Energy Networks
Customer Connections
PO Box 290
Lister Dr
Liverpool
L13 7HJ

Electricity Network Plans:

Telephone: 0141 567 4155
Fax: 0141 567 4262
Email: requestforplansscotland@scottishpower.com
In writing: SP Energy Networks,
Data Management (Scotland)
ScottishPower Energy Networks
St Vincent Crescent
Glasgow
G3 8LT

Please Note: The above telephone and fax numbers should only be used to apply for plans of the location of ScottishPower's infrastructure by third parties involved in current excavations or the planning of future works.

All other enquiries should be directed to 0845 273 4444

Electricity Network Plans:

Telephone: 0151 609 2373
Fax: 0151 609 2178
Email: requestforplansmanweb@sppowersystems.com
In writing: SP Energy Networks,
Data Management (England and Wales)
ScottishPower Energy Networks
Prenton Way
Prenton
CH43 3ET

Please Note: The above telephone and fax numbers should only be used to apply for plans of the location of ScottishPower's infrastructure by third parties involved in current excavations or the planning of future works.

All other enquiries should be directed to 0845 273 4444

Complaints

If you are not happy with our service, you can contact us:
Telephone: 0845 273 4444
Email: customer.care@sppowersystems.com
In writing: Customer Contact Team
SP Energy Networks
Strathkelvin House,
Campsie Road,
Kirkintilloch,
G66 1RN

Please tell us your address including postcode with a contact telephone number in your letter. We will acknowledge your letter or e-mail within 1 working day.  
View our complaints handling procedure

Complaints

If you are not happy with our service, you can contact us:  
Telephone: 0845 273 4444
Email: customer.care@sppowersystems.com
In writing: Customer Contact Team
SP Energy Networks
3 Prenton Way,
Prenton,
CH43 3ET

Please tell us your address including postcode with a contact telephone number in your letter. We will acknowledge your letter or e-mail within 1 working day.  
View our complaints handling procedure

Passwords

To set up your own personal password, please contact:
customer.care@sppowersystems.com

Passwords

To set up your own personal password, please contact:
customer.care@sppowersystems.com

Disconnections

If you wish an electricity supply to be permanently disconnected you will need to contact your electricity supplier. You will find the details on your electricity account.

The details for ScottishPower are:

ScottishPower
Electricity Disconnections
1st Floor Main Building
Cathcart Business Park
Spean Streets
Glasgow
G44 4BE
Telephone: 0141 568 6640
Fax: 0141 568 4744

Emergency Disconnections: 0845 272 7999

Disconnections

If you wish an electricity supply to be permanently disconnected you will need to contact your electricity supplier. You will find the details on your electricity account.

The details for ScottishPower are:

ScottishPower
Electricity Disconnections
1st Floor Main Building
Cathcart Business Park
Spean Street
Glasgow
G44 4BE
Telephone: 0141 568 6068
Fax: 0141 568 4744

Emergency Disconnections: 0845 272 7999

Powerlearning

Telephone: 01236 727721
In writing: ScottishPower
Powerlearning
Dealain House
Napier Road
Wardpark North
Cumbernauld
Glasgow G68 0DF

To find out more about how Powerlearning can help you, click here.

Powerlearning

Telephone: 0151 633 2912
In writing: ScottishPower
Powerlearning
Hoylake House
Carr Lane
Hoylake

To find out more about how Powerlearning can help you, click here.

Safety Information

For further details on our safety information please contact us at ensafety@spenergynetworks.com

Safety Information

For further details on our safety information please contact us at ensafety@spenergynetworks.com