Contact Us

We recognise that you may need to contact us from time to time. To make this as easy as possible, we've listed all of our addresses, phone numbers and email addresses below. Simply click the links to view the contact details most relevant to your requirements.

Torch image with 105 logo

6 September 2016 sees the launch of a new, national free phone number -105 – which you should call in the event of a power cut or damage to electricity power lines or substations.  You can also use the power loss and emergencies number listed below:

Power Loss & Emergencies

Power Loss & Emergencies

To report a power cut or damage to electricity power lines or substations call the new national Freephone number 105. You can still reach us on our existing numbers shown below:

Central & Southern Scotland

Cheshire, Merseyside, N. Wales & N.Shropshire

0800 092 9290

0800 001 5400

Substations, Street Furniture, Overhead Lines & Tree Cutting

Substations, Street Furniture, Overhead Lines & Tree Cutting

To report any immediate safety issues or vandalism to our substations, link boxes or pillars, please contact us on:

Central & Southern Scotland

Cheshire, Merseyside, N. Wales & N.Shropshire

Open doors, missing covers or exposed cables:

0800 092 9290

0800 001 5400

* 0330 1010 222

* 0330 1010 400

Damage to buildings or fences, vandalism, graffiti, overgrown weeds and rubbish:

* 0330 1010 444

* 0330 1010 444

Contact us via email:

SPEN North

SPEN South

To report any immediate safety issues with cables, poles, pylons or trees near lines, please use these contact details instead:

Central & Southern Scotland

Cheshire, Merseyside, N. Wales & N.Shropshire

Cables on or close to the ground or sparking cables:

0800 092 9290

0800 001 5400

Decayed/leaning poles,low cables, damage to poles /pylons/wires and trees near lines:

* 0330 1010 444

* 0330 1010 444

Contact us via email:

SPEN North

SPEN South

Customer Service
SP Energy Networks
Ochil House
Hamilton International Park
Blantyre
G72 OHT
Customer Service
SP Energy Networks
Prenton Way
Prenton
Merseyside
CH43 3ET

New Connections & Movement of Existing Connections

New Connections & Movement of Existing Connections

We are one of the leading connection providers in the UK. If you would like help or advice on your options, please contact us using the details below. Alternatively, head across to the New Connections area of our website.

Central & Southern Scotland

Cheshire, Merseyside, N. Wales & N.Shropshire

Telephone:

0845 270 0785

Telephone:

0845 270 0783

Fax:

0141 614 0085

Fax:

0151 221 2190

Contact us via email:

New Connections North

New Connections South

Write to us:
SP Energy Networks
Network Connections
55 Fullarton Drive
Cambuslang
Glasgow
G32 8FA
SP Energy Networks
Network Connections
PO Box 290
Lister Drive
Liverpool
L13 7HJ

Electricity Network Plans

Electricity Network Plans

The contact details below should only be used to apply for location plans of SP Energy Networks infrastructure by third parties involved in current excavations, or the planning of future works.

Central & Southern Scotland

Cheshire, Merseyside, N. Wales & N.Shropshire

Telephone:

0141 614 9903

Telephone:

0141 614 5666

Fax:

0141 614 0085

Fax:

0151 609 2178

Contact us via email:

SPEN North

SPEN South

Write to us:
SP Energy Networks
Data Management (Scotland)
55 Fullarton Drive
Cambuslang
Glasgow
G32 8FA
SP Energy Networks,
Data Management (England and Wales)
Prenton Way
Prenton
CH43 3ET

Complaints

Complaints

Not happy with our service? Contact us with your complaints via: 

Central & Southern Scotland

Cheshire, Merseyside, N. Wales & N.Shropshire

Telephone:

* 0330 1010 444

Telephone:

* 0330 1010 444

Contact us via email:

Customer Care North

Customer Care South

Write to us:
Customer Contact Team
SP Energy Networks
Strathkelvin House
Campsie Road
Kirkintilloch
G66 1RN
Customer Contact Team
SP Energy Networks
3 Prenton Way
Prenton
CH43 3ET

When filing a complaint by writing to us, please tell us your address including postcode, with a contact telephone number in your letter. We will acknowledge your letter or email within one working day. View our complaints handling procedure for more details.

Passwords

Passwords

If you want extra security, we can agree a password with you, which we will use if we need to call on you. Any staff member visiting your home will also have to provide this password to prove they are genuine. If in doubt, refuse to let the individual in. 

Central & Southern Scotland

Cheshire, Merseyside, N. Wales & N.Shropshire

Telephone:

* 0330 1010 444

Telephone:

* 0330 1010 444

Contact us via email:

Customer Care North

Customer Care South

Disconnections

Disconnections

We are also here to help if you would like us to disconnect your electricity supply. However, in order for a connection to be removed, you (the property owner or authorised agent) will need to contact your electricity supplier (details of which can be found on your Electricity Bill) to let them know about the disconnection. Click here for further guidance on our process. 

Central & Southern Scotland

Cheshire, Merseyside, N. Wales & N.Shropshire

Emergency Disconnnections

0800 092 9290

0800 001 5400

* 0330 1010 222

* 0330 1010 400

Scottish Power Training

Learning and Development

Click here to find out more about how learning and development can help you, or get in touch on: 

Central & Southern Scotland

Cheshire, Merseyside, N. Wales & N.Shropshire

Telephone:

0141 614 9980 Option 4

Telephone:

0141 614 9980 Option 4

Write to us:
ScottishPower
Dealain House
Napier Road
Wardpark North
Cumbernauld
Glasgow
G68 0DF
ScottishPower
Hoylake House
Carr Lane
Hoylake
 CH47 4AX

Wayleaves

Wayleaves

Establishing and maintaining good relations with landowners is important to us. If you have a query regarding wayleave consents or works on the land of Grantors, please contact us using the details below or visit the Wayleave area of our website for more information. 

Central & Southern Scotland

Cheshire, Merseyside, N. Wales & N.Shropshire

Telephone:

0845 301 0014

Telephone:

0845 030 3053

Contact us via email:

Wayleaves North

Wayleaves South

Write to us:
Wayleaves
SP Energy Networks
55 Fullerton Drive
Cambuslang
Glasgow
G32 8FA
Wayleaves
SP Energy Networks
Wrexham Road
Pentre Bychan
Wrexham
LL14 4DU

All other Enquiries and General Safety Information

All other Enquiries and General Safety Information

For all other network matters, please use the following contact information:

Central & Southern Scotland

Cheshire, Merseyside, N. Wales & N.Shropshire

Telephone:

* 0330 1010 444

Telephone:

* 0330 1010 444

Contact us via email:

Customer Care North

Customer Care South

Write to us:
Customer Service
SP Energy Networks
Ochil House
Hamilton International Park
Blantyre
G72 0HT
Customer Service
SP Energy Networks
PO Box 168
Prenton
CH26 9AY

Are you after details about who your electricity supplier is? Click here


*Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone