Yellow Weather Warning - Storm Bram, 11pm
As Storm Bram continues to bring heavy rain and strong winds, we are aware that some customers have been affected by faults on our network.
Work is continuing into the night to repair the damage sustained during Storm Bram today. Poor conditions and the closure of major access routes are affecting our ability to restore customers electricity supply quickly.
Safety remains our number one priority. High wind speeds and unsafe conditions in some areas are hampering our engineers ability to undertake repairs on the network. Where safe to do so, our colleagues will be doing everything they can to restore your power.
Thank you for your understanding as we continue our efforts in ensuring everyone is restored as quickly and safely as possible.
Food and accommodation compensation
We have been contacting customers via SMS who have been impacted by Storm Bram to offer food and accommodation where appropriate. However, if you haven’t been contacted and require hot food or accommodation tonight due to Storm Bram, visit our compensation page to find out what you’re entitled to and to submit your claim.
Food trucks
We have food trucks heading to key locations to provide hot food and drinks to impacted customers. See below for locations and times:
Glenluce | 31 Main St, Glenluce, Newton Stewart DG8 0PW. Open from 8.00am |
Lockerbie | Victoria St Car Park, Lockerbie DG11 2BJ. Open from 8.00am. |
Remember to stay prepared for a power cut, here are some helpful tips:
Have the national 105 emergency helpline on hand to report a power cut – it’s best to save this in the contacts on your mobile phone.
For up to date information about a power cut in your area, check online at www.spenergynetworks.co.uk/postcode
Keep your mobile charged – having your mobile phone charged means you can give us a call on the national 105 emergency helpline. It’s also worth having an analogue phone as this doesn’t run off the main electricity supply.
Fridge/Freezer - keep your fridge and freezer doors closed to maintain a cool temperature. This helps preserve your food for longer, check your appliance manual to see how long items can stay fresh without power.
If you have a powercut call 105 to report it and we will keep you updated by text or voice alert messaging whilst our engineers are working to restore your power. We also have a Priority Services Register for customers who may need extra support in a power cut. Find out more
here.
Being Prepared
Click here for useful hints and tips on how to prepare for a power cut, or here for information about what to do and how to contact us in the event of a power cut.
Keeping our Customers Safe
If you come across any damage to our network please call us on the number for your area shown below, and stay on the line to speak to an advisor:
Central & Southern Scotland | Cheshire, Merseyside, N.Wales, N.Shropshire |
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Call free from a landline or mobile phone
105 or 0800 092 9290 |
Call free from a landline or mobile phone
105 or 0800 001 5400 |
Central & Southern Scotland |
Call free from a landline or mobile phone
105 or 0800 092 9290 |
Cheshire, Merseyside, N.Wales, N.Shropshire |
Call free from a landline or mobile phone
105 or 0800 001 5400 |
If there are cables on or near the ground, please keep clear of them. These may still be live and able to conduct electricity through damp ground or metallic objects. If they are in roads or on footpaths, firstly dial 999, please stay on site if you can, tell the police and help keep passers-by well away, then also call us to advise and we will dispatch a team.
Vulnerable Customers
We are committed to keeping our most vulnerable customers informed with the latest information in the event of a power cut. If you haven’t already registered on our Priority Service Register (PSR) but need some additional help please get in touch with us via our website or by calling our dedicated PSR line on 0330 10 10 167.