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On 31st July 2024 we published our 23/ 24 Annual Vulnerability Report covering performance for Year 1 of RIIO- ED2.

‘‘The year 2023/24 has been foundational for our ED2 programme. We worked hard to build on the solid foundation established in ED1 to evolve our partnerships, tools, and processes that will allow us to achieve our expanded ED2 ambition. At the same time, we have continued to focus on customers’ pressing needs, from delivering excellent support during emergencies to offering a range of extra help aimed at improving their welfare.’

Kendal Morris – Customer Services Director

View the annual vulnerability report


 

SP Energy Networks home page

Investment & Innovation

Demand for electricity is steadily rising. That’s why we are investing billions of pounds to modernise and expand the network to ensure the safety and security of your electricity supply. We are also preparing and planning for the future in our Transmission and Distribution Business Plans.

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Preparing for a power cut

It’s important we ensure our customers and communities are as prepared as possible in case of any weather or other emergencies impacting energy supplies. Click the link below to find out more about what you need to know and how you can prepare.

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Support for Our Customers

Support Centre

Visit our new support centre to find all our contact information including phone numbers and email addresses, useful documents and information, and assistance for vulnerable customers.

You can also use the following online forms

Power Cut or Emergency? Call 105

You can still reach us on our existing numbers:

Central & Southern Scotland:

0800 092 9290

Merseyside, Cheshire, North Wales and North Shropshire:

0800 001 5400

Power Cut? Call 105

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News

The latest news and press releases from SP Energy Networks.

Investment & Innovation

View our current projects and find out how we are innovating the network.

Video Library

Our video gallery features advice for vulnerable customers, power cuts and more.

 
 

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