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As an electricity network operator, we understand that our services are crucial to the lives of millions of families, businesses and communities across our network areas. That’s why it’s so important we’re prepared for any eventuality.
We want to reassure our customers, stakeholders and those we work with that we have robust, well-practiced contingency plans in place to make sure our resilient network continues to deliver services during any challenging times.
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Our RIIO-T2 Business Plan offers a practical road map toward a cleaner, greener and healthier Britain.
Within our plan and the supporting annexes published, you can find out exactly how we’ll facilitate Scotland and Britain's transition to Net Zero by 2045 and 2050 respectively. We are excited to share our investment proposals and strategies with you as we submit them to Ofgem.
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We're committed to playing a leading role in the fight against climate change.
We've launched Zero Carbon Communities, an initiative to help and guide communities along the path to Net Zero. Zero Carbon Communities aims to develop a unique roadmap to help local communities understand the steps they have to take to manage the Net Zero transition successfully.
Visit our new support centre to find all our contact information including phone numbers and email addresses, useful documents and information, and assistance for vulnerable customers.
You can also use the following online forms
You can still reach us on our existing numbers:
Central & Southern Scotland:
0800 092 9290
Merseyside, Cheshire, North Wales and North Shropshire:
0800 001 5400
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Our video gallery features advice for vulnerable customers, power cuts and more.