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Annual Vulnerability Report 2024-25

31/07/2025

On 31st July 2025 we published our 24/25 Annual Vulnerability Report covering performance for Year 2 of RIIO- ED2.

‘I am proud to lead an organisation that cares about our customers and delivers brilliant services. Our direction ensures we continually improve how we identify, understand, and support vulnerable customers.’

Kendal Morris – Customer Service Director

You can read the Annual Vulnerability Report here.

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