On 30th July 2026 we published our 25/26 Annual Vulnerability Report covering performance for Year 2 of RIIO- ED2.
"As Customer Service Director, I am proud to lead a team that puts compassion and practical help at the heart of our work. Over the past year, we have built on the foundations laid in RIIO-ED2 to widen our reach and raise the quality of what we deliver across our licence areas. As the pressures on vulnerable customers continue to grow, we will remain committed to offering help that is timely, compassionate and grounded in real care."
Kendal Morris – Customer Service Director
You can read the Annual Vulnerability Report here.