Update 21 May 2021, 21:00
A fault occurred on Tuesday night in Kilsyth resulting in the loss of power to 59 homes. Our engineers attended site immediately and worked to restore power to all homes affected as quickly and safely as possible with power restored to everyone by 6pm on Wednesday evening.
We’re incredibly sorry to all the households affected by this fault, we know many people are still based from home right now and understand the impact a power outage can have on their day.
Due to the nature of the fault, our engineers needed to safely access and assess all properties affected to determine if any damage has occurred before reenergising the line and we would like to thank our customers for their help and patience as we carried out this work.
There is now more work to be done in the area to improve the resilience of the network and minimise the potential for any future faults. Tomorrow we will begin significant investment works to replace over 500 metres of underground cable in the area.
We will be engaging with the local community and our customers directly about the works and we will not leave the area until these works have been completed.
Update 21 May 2021, 17:00
A fault occurred last night in Kilsyth resulting in the loss of power to 59 homes. Our engineers immediately attended site and worked through the night on the fault. We currently have a team of over 30 people, including engineers, electricians, contractors and customer service representatives, at site supporting us to restore power.
Due to the nature of the fault, our engineers need to safely access and assess all properties affected to determine if any damage has occurred before reenergising the line. This work is ongoing and as these checks are completed we able to begin restoring power to each property. We have now restored power to 44 properties and are on track to restore power to the remaining households by 6pm.
We’re incredibly sorry to all the households affected, we know many people are still based from home right now and understand the impact a power outage can cause to their day. We are doing everything we can to restore power as quickly and as safely as possible and we will continue to keep the local community up-to-date as the situation progresses.
Tomorrow we will replace 500 metres of mains cable and also renew the smaller cables into each property. We will continue to engage with the community directly on the timelines for this work.
A fault occurred last night in Kilsyth resulting in the loss of power to 59 homes. Our engineers immediately attended site and worked through the night on the fault. We currently have a team of over 30 people, including engineers, electricians, contractors and customer service representatives, at site supporting us to restore power.
Due to the nature of the fault, our engineers need to safely access and assess all properties affected to determine if any damage has occurred before reenergising the line.
We are liaising with local resilience groups to ensure vulnerable customers have everything they need at this time and will continue to provide our customers with access to hot food and drinks throughout the day until power has been restored.
We’re incredibly sorry to all the households affected and are doing everything we can to restore their power as quickly and as safely as possible. We will continue to update the local community as the situation progresses.
