Our response to Storms Dudley, Eunice and Franklin

23/02/2022

With three named storms hitting the UK in quick succession since Tuesday 15 February, the impacts were felt right across the UK electricity network.

Our teams have worked around the clock to repair damage to the network infrastructure, restore power supplies to customers and communities impacted, and to support our most vulnerable customers throughout.

Whilst Dudley was a named storm and we were very busy, the number of customers affected were contained within “business as usual” levels.

During Storms Eunice and Franklin, we saw winds of up to 84mph, and snowfall in some areas - resulting in fallen trees, damage to overhead lines and challenging conditions for our engineers to reach repair sites.

Since Storm Eunice hit on 17 February, our engineering teams have restored power to 42,000 customers, and our customer service teams have also worked tirelessly – answering over 12,600 calls and sending more than 11,500 proactive messages to our customers to provide updates.

We prioritised our most vulnerable customers throughout, contacting them to offer additional support – particularly those who are medically dependent on electricity. We also worked with priority services partners and local resilience forums to provide extra support services, including hot food and drinks and hotel accommodation, to anyone who needed them. 

Storm Eunice closedown - February 2022
Storm Franklin closedown - February 2022

Our CEO, Frank Mitchell said: “Extreme weather conditions like gale force winds and snow can not only increase the likelihood of power cuts, but can also make it difficult for our engineers to repair those – particularly if climbing poles or pylons is required. To have not just one, but three storms hit the country back to back like we’ve seen this week, resulted in notable challenges for our network.  

“I’m proud of the dedication and commitment from the teams involved in our direct field response, and our customer service and wider support colleagues who played a key role in communicating with and reassuring any customers impacted. Their fast response meant we were able to mobilise at pace and restore power to impacted customers as quickly as possible – with 100% being restored within 24hours.

“I’m also extremely grateful to all of our customers who have been affected by the storms for their patience as our engineers worked to repair network damage in difficult weather this past week.”

Whilst power cuts are rare, severe weather does increase the chances of one and it’s vital we continue to prioritise our most vulnerable customers. If you, or anyone you live with is vulnerable and may need support in the event of a power cut, we’d encourage you to register on our Priority Services Register.

Click here to find out more about our Priority Services Register.

 

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