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We're helping Glasgow's elderly stay connected during COVID-19


We are delighted to have been able to provide Glasgow’s Golden Generation, a leading charity for the elderly, with £4000 to ensure older people in the city have access to the support they need during the COVID-19 outbreak.

This will help the charity provide parcels of essentials such as food and toiletries directly to the doorsteps of hundreds of elderly people. Drawings, letters and messages from Glasgow’s children and young people will also be included in the parcels to remind those receiving them that they are not alone during the coronavirus outbreak.

Our funds will also support Golden Generation’s telephone befriending system, which provides the elderly with social and emotional support networks. They are able to call for advice or just a friendly chat, which will be ever more valuable in the current situation.

Kendal Morris, our General Manager (Customer Service & Social Delivery) said: “Now more than ever, it’s vitally important that nobody is left to feel alone so we’re proud to be able to support the great work of Glasgow’s Golden Generation with these funds.

“These home delivery packages and telephone calls are a great way of making sure older people feel supported and have what they need to keep them safe and well during this time.”

Glasgow’s Golden Generation has been supporting older adults across the city for over 70 years and focuses on reducing social isolation through projects such as its befriending service, communal meals and volunteer teams who visit communities.

Morag McIntosh, CEO at Glasgow’s Golden Generation, said: “These funds from SP Energy Networks will be used to deliver parcels of essentials directly to the doorstep of hundreds of isolated older adults around Glasgow. As well as food, toiletries and cleaning products, our drivers will be able to pick up and deliver fresh fruit and vegetables, fresh bread and rolls as well as dairy products.

“While normal service is unable to resume, the charity is ensuring older people in Glasgow receive the care they need in their autumn years.”

Teams of our engineers are working hard across the UK to ensure our 3.5 million households maintain their electricity supply throughout the coronavirus crisis.

Plans we are implementing introduce special measures to protect supply for critical national infrastructure and public service sites such as hospitals, nursing homes, food supply chain businesses and Ministry of Defence sites.

As a critical operational business, we have already established social distancing measures and rolled out additional processes for critical frontline operational staff and control centre teams who cannot undertake their key roles from home to ensure they can maintain operations in the event of a localised outbreak of coronavirus.

Customers who have received a letter from the NHS advising them that they are ‘at risk’ and should take additional measures to protect themselves from COVID-19 are being advised to sign up for the Priority Services Register. This provides free additional services to customers in vulnerable circumstances if there is an unexpected power cut. They should sign up at or text PSR to 61999.

In the event of a power cut, customers should call the national 105 hotline no matter who they pay their bill to. More information about how we are responding to COVID-19 is available via the link below.


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