Customer Support

At your Property

This section offers helpful information and advice relating to enquiries at your property.

To report a power cut or damage to electricity power lines or substations call the national Freephone number 105.

Please select a category:

Current category: Earthing

Can you provide an earthing connection point?

I have no earth, how can I get one?

I have a high earth reading, how can I get this fixed?

How do I get the earth into my house fixed?

Current category: Main Fuse & Supply

Can I have my main electricity fuse replaced?

The electricity cable/wire coming into my property needs to be repaired or replaced

How can I get a 100 Amp fuse? (Domestic)

How can I get a 100 Amp fuse? (Commercial)

I want my own main fuse / supply.

My cut out / cablehead is old, can I get it upgraded?

My cut out / cablehead is metal type, can I get it replaced?

Current category: Electric Vehicles/Heat Pumps/Solar Panels

Can I connect a car charger to my property?

Can I connect a heat pump to my property?

Connecting solar panels / Wind Generation, who do I inform?

Current category: Meter Board / Box

My meter board isn’t secured to the wall.

My meter board needs replaced/repaired
(Scotland only).

My meter board needs replaced/repaired (England/Wales only).

My meter cabinet needs repaired or replaced.

Current category: Voltage Issues

I have low, high or intermittant voltage issues (eg flickering lights, dim/bright lights)

Current category: Other

If your enquiry is not listed above, please click here to contact us: online form or by email or phone us on 0330 10 10 444.

If you have an issue outside of your property boundary, you can get help by visiting our 'Outside property boundary' pages via the link below:

Outside property boundary

If you have an issue on your land, you can get help by visiting our 'On your land' pages. Please see the link below for further information:

Hi! I'm the SP Energy Networks System Agent, can I help you?