Contact Connections

Please note our new contact opening hours are 08:30 - 16:30 Monday to Friday.

Details of how to contact our Connections team are detailed below. Printable contact lists are available for SPD and SPM. Our full contact us page is also available.

Map showing the SP Distribution licence area, which includes Glasgow, Central & Fife, Edinburgh & Borders, Dumfries, Ayrshire & Clyde South, Lanarkshire, and Glasgow.

Map showing the SP Manweb licence area, which includes Merseyside, Wirral, Mid Cheshire, Dee Valley & Mid Wales, and North Wales

General Enquiries

General enquiries about a connection, disconnection or service alteration

Central & Southern Scotland

Telephone:
0800 389 1785

gettingconnected@spenergynetworkscrm.co.uk

08:30 - 16:30 Monday - Friday

Cheshire, Merseyside, N. Wales & N.Shropshire

Telephone:
0800 389 1783

gettingconnected@spenergynetworkscrm.co.uk

08:30 - 16:30 Monday - Friday

Competition in Connections

We are committed to operating in a competitive market and ensuring that Independent Connections Providers (ICPs) have equal and fair opportunities to undertake contestable works in our area.

Every project that we receive is allocated to a dedicated engineer within our Design department, if you need confirmation of who is looking after your project, please contact us at the following email addresses:

Scotland: CICAdminNorth@scottishpower.com
England & Wales: CICAdminSouth@scottishpower.com

Design & Development Scotland, England, Wales

Design & Development

Job title	name	Email
Design Team Scotland	Design Team Scotland	spendesignscotland@spenergynetworks.co.uk
Cheshire Design Team	Cheshire Design Team	designcheshire@spenergynetworks.co.uk
Merseyside Design Team	Merseyside Design Team	designmerseyside@spenergynetworks.co.uk
Wales Design Team	Wales Design Team	designwales@spenergynetworks.co.uk

Distributed Generation Experts

At SP Energy Networks we are introducing a new Design and Development team for each of our licence areas. Our new Design and Development Team will co-ordinate all new connections design and quote activity including design of any associated network reinforcement requirements.

Our local District Delivery Teams will continue to deliver the projects, thus ensuring on site works can be planned and constructed utilising local relationships on site. Each of our six geographical districts across the SP Distribution licence area will continue to deliver all connection projects at 33kV voltage level and below

Distributed Generation Experts Scotland SPD

Name	District	Capacity	Email	Telephone Number
Design Team Scotland	All	<1MW	spendesignscotland@spenergynetworks.co.uk	0800 389 1785

Distributed Generation Contacts England and Wales SPM

District	Capacity	Email	Telephone Number
Cheshire	Up to 49.9MW	designcheshire@spenergynetworks.co.uk	0141 614 9949
Wales	Up to 49.9MW	designwales@spenergynetworks.co.uk	0141 614 9951
Merseyside	Up to 49.9MW	designmerseyside@spenergynetworks.co.uk	0141 614 9947

Please note:

Your calls and online correspondence may be recorded for training and monitoring purposes. We may also pass your information to Ofgem (the Industry Regulator) who may contact you for feedback at a later date.