Contact Us We recognise that you may need to contact us from time to time. To make this as easy as possible, we've listed all of our addresses, phone numbers and email addresses below. Simply click the links to view the contact details most relevant to your requirements. How can we help? Use the drop-down menu below to select a topic and we will provide you with the relevant contact information: Use "Alt" + down arrow key for expand the dropdown Please select... Power Loss and Emergencies General Enquiries Connections, Alterations and Disconnections Complaints Disconnections Deaf and Hard of Hearing Customers Power Loss & Emergencies To report a power cut or damage to electricity power lines or substations call the new national Freephone number 105. You can still reach us on our existing numbers shown below: Central & Southern Scotland Telephone: 0800 092 9290 Cheshire, Merseyside, N. Wales & N.Shropshire Telephone: 0800 001 5400 General Enquiries Issues with Our Buildings / Equipment Find Out More Substation noise, damage or housekeeping Electrical boxes in the street Poles & Overhead lines enquiries Issues with Cableheads, Cut-outs & Fuses Voltage enquiries Missing Earth & Earthing enquiries For more information please contact our Customer Resolution team: Central & Southern Scotland Cheshire, Merseyside, N. Wales & N.Shropshire 0330 10 10 444 click to email click to email Customer Resolution SP Energy Networks 320 St Vincent St Glasgow G2 5AD Customer Resolution SP Energy Networks Prenton Way Prenton Merseyside CH43 3ET Trees Find Out More Trees near our power lines Substation trees and shrubbery needing attention For more information please contact our Customer Resolution team: Central & Southern Scotland Cheshire, Merseyside, N. Wales & N.Shropshire 0330 10 10 444 click to email click to email Customer Resolution SP Energy Networks 320 St Vincent St Glasgow G2 5AD Customer Resolution SP Energy Networks Prenton Way Prenton Merseyside CH43 3ET Isolation & Working Around our Equipment Find Out More Temporary isolation & Shrouding Meter boards & Boxes Clip and unclip Access to our Substations & surrounding grounds For more information please contact our Customer Resolution team: Central & Southern Scotland Cheshire, Merseyside, N. Wales & N.Shropshire 0330 10 10 444 click to email click to email Customer Resolution SP Energy Networks 320 St Vincent St Glasgow G2 5AD Customer Resolution SP Energy Networks Prenton Way Prenton Merseyside CH43 3ET Network Plans Find Out More Request a network drawing (i.e. - to plan or allow construction to be carried out) SP Energy Networks Investment strategy For more information please contact us: Central & Southern Scotland Cheshire, Merseyside, N. Wales & N.Shropshire Telephone: 0141 614 9903 Telephone: 0141 614 5666 Fax: 0141 614 0085 Fax: 0151 609 2178 Click to email Click to email SP Energy Networks Data Management (Scotland) 320 St Vincent St Glasgow G2 5AD SP Energy Networks, Data Management (England and Wales) Prenton Way Prenton CH43 3ET Upgrades to our Network Find Out More Information on programmes of work to improve your network SP Energy Networks Investment strategy For more information please contact our Customer Resolution team: Central & Southern Scotland Cheshire, Merseyside, N. Wales & N.Shropshire 0330 10 10 444 click to email click to email Customer Resolution SP Energy Networks 320 St Vincent St Glasgow G2 5AD Customer Resolution SP Energy Networks Prenton Way Prenton Merseyside CH43 3ET Land & Planning Rights Find Out More Request for Wayleaves or Servitude Enquiries around SP Energy Networks equipment in your property For more information on Wayleaves, click here. Please contact us via the enquiry form or by using the infpormation below:: Central & Southern Scotland Cheshire, Merseyside, N. Wales & N.Shropshire 0845 301 0014 0845 030 3053 Click to email Click to email Wayleaves SP Energy Networks 320 St Vincent St Glasgow G2 5AD Wayleaves SP Energy Networks Wrexham Road Pentre Bychan Wrexham LL14 4DU Street Lighting Find Out More Loss of supply - Contact your local council who are responsible for street lights If council state a Network issue, request the Incident number and we will provide an update Click here to use our enquiry form. For more information please contact our Customer Resolution team: Central & Southern Scotland Cheshire, Merseyside, N. Wales & N.Shropshire 0330 10 10 444 click to email click to email Customer Resolution SP Energy Networks 320 St Vincent St Glasgow G2 5AD Customer Resolution SP Energy Networks Prenton Way Prenton Merseyside CH43 3ET Load Checks & Capacity Enquiries Find Out More Information if your supply can accept additional load Understand the capacity available to your supply point For more information please call: 0330 10 10 444 Planned & Unplanned Power Cuts Find Out More Information on why a Power cut occurred Questions about a letter stating your power supply will be turned off Barriers, Excavation & Re-instatement For more information please contact our Customer Resolution team: Central & Southern Scotland Cheshire, Merseyside, N. Wales & N.Shropshire 0330 10 10 444 click to email click to email Customer Resolution SP Energy Networks 320 St Vincent St Glasgow G2 5AD Customer Resolution SP Energy Networks Prenton Way Prenton Merseyside CH43 3ET Substations, Street Furniture, Overhead Lines & Tree Cutting To report any immediate safety issues or vandalism to our substations, link boxes or pillars, please contact us on: Central & Southern Scotland Cheshire, Merseyside, N. Wales & N.Shropshire Open doors, missing covers or exposed cables: 0800 092 9290 0800 001 5400 * 0330 1010 222 * 0330 1010 400 Damage to buildings or fences, vandalism, graffiti, overgrown weeds and rubbish: * 0330 1010 444 * 0330 1010 444 Contact us via email: SPEN North SPEN South To report any immediate safety issues with cables, poles, pylons or trees near lines, please use these contact details instead: Central & Southern Scotland Cheshire, Merseyside, N. Wales & N.Shropshire Cables on or close to the ground or sparking cables: 0800 092 9290 0800 001 5400 Decayed/leaning poles,low cables, damage to poles /pylons/wires and trees near lines: * 0330 1010 444 * 0330 1010 444 Contact us via email: SPEN North SPEN South Customer Service SP Energy Networks Ochil House Hamilton International Park Blantyre G72 OHT Customer Service SP Energy Networks Prenton Way Prenton Merseyside CH43 3ET *Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone Connections, Alterations and Disconnections We are one of the leading connection providers in the UK. If you would like help or advice on your options, please contact us using the details below. Alternatively, head across to the New Connections area of our website. Central & Southern Scotland Cheshire, Merseyside, N. Wales & N.Shropshire Telephone: 0845 270 0785 Telephone: 0845 270 0783 Fax: 0141 614 0085 Fax: 0151 221 2190 Contact us via email: New Connections North New Connections South Write to us: SP Energy Networks Network Connections 320 St Vincent St Glasgow G2 5AD SP Energy Networks Network Connections PO Box 290 Lister Drive Liverpool L13 7HJ Electricity Network Plans The contact details below should only be used to apply for location plans of SP Energy Networks infrastructure by third parties involved in current excavations, or the planning of future works. Central & Southern Scotland Cheshire, Merseyside, N. Wales & N.Shropshire Telephone: 0141 614 9903 Telephone: 0141 614 5666 Fax: 0141 614 0085 Fax: 0151 609 2178 Contact us via email: SPEN North SPEN South Write to us: SP Energy Networks Data Management (Scotland) 320 St Vincent St Glasgow G2 5AD SP Energy Networks, Data Management (England and Wales) Prenton Way Prenton CH43 3ET Complaints Not happy with our service? Contact us with your complaints via: Central & Southern Scotland Tel: 0330 1010 444 Email: Customer Care North Write to us: Customer Contact Team SP Energy Networks 320 St Vincent St Glasgow G2 5AD Cheshire, Merseyside, N. Wales & N.Shropshire Tel: 0330 1010 444 Email: Customer Care South Write to us: Customer Contact Team SP Energy Networks 3 Prenton Way Prenton CH43 3ET When filing a complaint by writing to us, please tell us your address including postcode, with a contact telephone number in your letter. We will acknowledge your letter or email within one working day. View our complaints handling procedure for more details. *Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone Disconnections We are also here to help if you would like us to disconnect your electricity supply. However, in order for a connection to be removed, you (the property owner or authorised agent) will need to contact your electricity supplier (details of which can be found on your Electricity Bill) to let them know about the disconnection. Click here for further guidance on our process. Central & Southern Scotland EMERGENCY DISCONNNECTIONS: 0800 092 9290 *0330 1010 222 Cheshire, Merseyside, N. Wales & N.Shropshire EMERGENCY DISCONNNECTIONS: 0800 001 5400 *0330 1010 400 *Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone Wayleaves Establishing and maintaining good relations with landowners is important to us. If you have a query regarding wayleave consents or works on the land of Grantors, please contact us using the details below or visit the Wayleave area of our website for more information. Central & Southern Scotland Cheshire, Merseyside, N. Wales & N.Shropshire 0845 301 0014 0845 030 3053 Contact us via email: Wayleaves North Wayleaves South Write to us: Wayleaves SP Energy Networks 320 St Vincent St Glasgow G2 5AD Wayleaves SP Energy Networks Wrexham Road Pentre Bychan Wrexham LL14 4DU All other Enquiries and General Safety Information For all other network matters, please use the following contact information: Central & Southern Scotland Cheshire, Merseyside, N. Wales & N.Shropshire * 0330 1010 444 * 0330 1010 444 Contact us via email: Customer Care North Customer Care South Write to us: Customer Service SP Energy Networks Ochil House Hamilton International Park Blantyre G72 0HT Customer Service SP Energy Networks PO Box 168 Prenton CH26 9AY *Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone Electricity Suppliers, MPAN and Metering For information relating to your Electricity Supplier, Meter Point Administration Number (MPAN) or you electricity meter please select from the options below: Who is my electricity supplier? What is my MPAN and who manages my metering? Deaf and Hard of Hearing Customers Text Relay We offer a 24-hour Text Relay service for customers who are deaf, hard of hearing or have any other communication difficulties. Using your textphone dial 18001 followed by the telephone number you need. This will connect you to a text relay operator. Central & Southern Scotland Telephone: 18001 0800 092 9290 Cheshire, Merseyside, N. Wales & N.Shropshire Telephone: 18001 0800 001 5400