Customer Process: Disconnection (Text Only) This is an accessible, text-only version of the Disconnection Customer Process. Stage 1 of 8: Make Your Enquiry You make an enquiry about a connection via telephone, email or online form. Stage 2 of 8: Submit Your Application You can apply online using our new connection forms, or download a form and send it to us. Stage 3 of 8: You Receive a Quote We design your disconnection and send you a quote. Stage 4 of 8: Make Your Payment You accept the quote and arrange payment Stage 5 of 8: Agree Your Disconnection Date We sort out any third party permission and arrange a date for the work to begin (usually around 6 weeks). Stage 6 of 8: We Inform Your Supplier of the Date Your supplier will make contact with you to remove the meter from your premises. Stage 7 of 8: We Will Disconnect Your Supply We disconnect your supply from the network. Stage 8 of 8: Your Supplier Removes Your Meter Your Supplier Removes Your Meter.