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Delivering Value to Customers

We are acutely aware that the funding we access through various innovation mechanisms is sourced from our customers. That’s why we have a strong focus on ensuring our strategy is relevant and delivers value to our customers.

Our aim is to ensure that our innovation activity is focussed on the areas which customers value most and that that customers are willing to invest more in these particular areas in the short term, to allow the longer term benefits of innovation to be realised.

Innovation offers significant opportunity to identify new approaches and solutions for the efficient operation and management of the network. Through our on-going stakeholder engagement these priorities are continuously changing accordingly to our stakeholders’ changing needs.


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