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Escalation Process

We are committed to providing you with excellent customer service, first time every time. However, if you have any concerns or issues then please follow the process outlined below.

Escalation Process Areas: 1.- Project Related Issues: Design/Delivery Engineer; 2.- Generic/Policy Issues: Stakeholder Team (SPD - Elaine Forsythe, SPM - Louise Taylor)

** Please use our contacts page to find the specific details of the manager for each district.


Please note if you have followed the process above and are not happy with the resolution and want to make a complaint, then you should follow our complaints procedure.

 
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