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First, check that you have a trip switch. It is also known as an RCD (Residual Current Device) or an ELCB (Earth Leakage Circuit Breaker). This will be on or near the fuse box. The fuse box should be no further than 3 metres away from your electricity meter. If you have a trip switch, you will be able to see a 'push to test' or 'reset' button. Please Note: not all properties have a trip switch.

If the trip switch is on:

• Turn the trip switch off and back on again - at times this safety feature may have been triggered without the switch physically moving, if this is the case this may reset it.
• If the supply is not restored, push the 'test' button. If the switch trips, you have a issue with your wiring or an appliance. This is because the 'push to test' button can only trip the switch if you have an incoming supply. The trip will now be in the 'off' position.
• If the trip switch is on and the 'push to test' button does not trip the switch, then there is no incoming supply and you should contact us on:
  
  CENTRAL & SOUTHERN SCOTLAND:
  0800 092 9290
  
  CHESHIRE, MERSEYSIDE, NORTH WALES & NORTH SHROPSHIRE:
  0800 001 5400