How we use Cookies

Our cookies have been divided into categories below. We have provided a description of what each category of cookie does, and if you want more detail or to update your preferences in relation to each one, just click on the category heading. For more information on how we use your personal data, please visit Privacy Information Notice

How we use Google Consent Mode

We use Google Consent Mode, a service provided by Google. This service adjusts how Google Analytics and other Google services on our website use cookies and collect data based on your cookie consent choices. This allows us to understand how our website is used while respecting your privacy preferences. When you accept analytics cookies, we collect data such as your IP address, browser type, device information, pages visited, time spent on pages, interactions (e.g., clicks, form submissions), and general geographic location. This data is used to analyze website traffic, understand user behavior, personalize content, and improve our website. If you choose not to accept analytics cookies, we understand and respect your privacy. In this case, Google's tags will adjust, and we will only collect anonymized and aggregated data. This data might include the number of visits to a specific page, or the general region you are browsing from. This information helps us understand overall website traffic trends without identifying you personally.

Essential Cookies

PROVIDER	DESCRIPTION	COOKIE NAME	EXPIRATION
Osano	Stores the user's current consent status.	osano_consentmanager	1 Year
Osano	Stores the expiration of the user's captured consent.	osano_consentmanager_expdate	1 Year
Osano	Stores the user's unique consent identifier.	osano_consentmanager_uuid	1 Year
Scottish Power Ltd.	This cookie contains the user's session ID and the cookie will expire at the end of the session (when you close your browser). This cookie does not store personal data about you.	ASP.NET_SessionId	Session
Scottish Power Ltd.	This is used by the website's chatbot stytem to determine if the user is resuming an existing chat session, or is starting a new one.	_wcid	1 Year
Scottish Power Ltd.	Allows the website to remember the user's selected language.	lang	1 Year
Scottish Power Ltd.	This cookie name is associated with the Netscaler load balancing service from Citrix. This is a pattern type cookie with the root being NSC_ and the rest of the name being a unique encrypted alpha numeric identifier for the virtual server it originated from. The cookie is used to ensure traffic and user data is routed to the correct locations where a site is hosted on multiple servers, so that the end user has a consistent experience.	^NSC_*	Session
ReciteMe	Used to allow the Recite Me accessibility toolbar to persist across subsequent web pages on the website once it is launched.	Recite.Persist$	1 Year

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website.

Marketing Cookies

PROVIDER	DESCRIPTION	COOKIE NAME	EXPIRATION
Facebook Inc	Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers	^_fbp$	3 Months
Google LLC	Used by Google AdSense for experimenting with advertisement efficiency across websites using their services.	^_gcl_au$	Persistant
Google LLC	Used to store and track audience reach.	_gac_%5Bobject%20Object%5D	90 Days
Facebook Inc	Placed by Facebook to store last visit	^_fbc$	2 Years

These items are used to deliver advertising that is more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns. Advertising networks usually place them with the website operator’s permission.

Personalization Cookies

PROVIDER	DESCRIPTION	COOKIE NAME	EXPIRATION
ReciteMe	Used to store user-selected settings that auto-load on subsequent web pages once the Recite Me accessibility toolbar is launched.	Recite.Preferences$	1 Year

These items allow the website to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features.

Analytics Cookies

PROVIDER	DESCRIPTION	COOKIE NAME	EXPIRATION
Hotjar LTD	A cookie that holds the current session data. This ensues that subsequent requests within the session window will be attributed to the same Hotjar session.	^_hjSession_	30 Minutes
Hotjar LTD	Hotjar cookie that is set when a user first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.	^_hjSessionUser_	365 Days
Google LLC	Associated with Google Universal Analytics to distinguish unique users by assigning a randomly generated number as a client identifier.	^_ga$	2 Years
Google LLC	Set by Google Analytics to identity the number of the account or website it relates to.	^_gat_UA-.*	Session
Google LLC	Associated with Google Universal Analytics to distinguish unique users by assigning a randomly generated number as a client identifier.	^_gid$	1 Day
Hotjar LTD	Used to determine the most generic cookie path so that cookies can be shared across subdomains (where applicable). After this check, the cookie is removed.	^_hjTLDTest$	Session
Hotjar LTD	Used to store unique visits to the website. This cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie.	_hjAbsoluteSessionInProgress	30 Minutes
Hotjar LTD	This is set to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions.	_hjFirstSeen	Session
Hotjar LTD	This cookie is set to let Hotjar know whether that user is included in the data sampling defined by your site's daily session limit.	_hjIncludedInSessionSample	30 Minutes
Hotjar LTD	This cookie is set to let Hotjar know whether that user is included in the data sampling defined by your site's pageview limit.	_hjIncludedInPageviewSample	30 Minutes
Google LLC	Used to store and count pageviews.	^_gac_UA-*	90 Days
Scottish Power Ltd.	Used to provide analytics on the customer journey throught the Getting Connected forms.	new_form_fill	1 Year
Scottish Power Ltd.	Used to provide analytics on the customer journey throught the Getting Connected forms.	unique_pc_id	Session
Google LLC		_dc_gtm_objectObject	1 Day
Hotjar LTD	Set by Hotjar to ensure that behavior in subsequent visits to the same site will be attributed to the same user ID.	^_hjid$	365 Days

These items help the website operator understand how its website performs, how visitors interact with the site, and whether there may be technical issues. This storage type usually doesn’t collect information that identifies a visitor.

How do I change my cookie settings

You can change your cookie preferences at any time by clicking on the cookie icon located at the bottom right corner of our webpage. You can then adjust the available toggles to “On” or “Off” and then by clicking save which will record your preferences. This will then enable or disable the script in the background from processing.

In addition, most web browsers allow some control of most cookies through the browser settings.

Find out how to manage cookies on the below browsers by clicking on the below links:

To find information relating to other browsers, visit the browser developer's website.