How we use Cookies

Different categories of cookies are used for different purposes on our sites. The cookies we use are listed below and follow the four cookie categories proposed by the International Chamber of Commerce. Note, that some cookies could be listed under multiple categories, this is normal.

PROVIDERDESCRIPTIONCOOKIE NAMEEXPIRATION
OsanoStores the user's current consent status.osano_consentmanager1 Year
OsanoStores the expiration of the user's captured consent.osano_consentmanager_expdate1 Year
OsanoStores the user's unique consent identifier.osano_consentmanager_uuid1 Year
Scottish Power Ltd.This cookie contains the user's session ID and the cookie will expire at the end of the session (when you close your browser). This cookie does not store personal data about you.ASP.NET_SessionIdSession
Scottish Power Ltd.This is used by the website's chatbot stytem to determine if the user is resuming an existing chat session, or is starting a new one._wcid1 Year
Scottish Power Ltd.Allows the website to remember the user's selected language.lang1 Year
Scottish Power Ltd.This cookie name is associated with the Netscaler load balancing service from Citrix. This is a pattern type cookie with the root being NSC_ and the rest of the name being a unique encrypted alpha numeric identifier for the virtual server it originated from. The cookie is used to ensure traffic and user data is routed to the correct locations where a site is hosted on multiple servers, so that the end user has a consistent experience.^NSC_*Session

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. 


PROVIDERDESCRIPTIONCOOKIE NAMEEXPIRATION
Facebook IncUsed by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers^_fbp$3 Months
Google LLCUsed by Google AdSense for experimenting with advertisement efficiency across websites using their services.^_gcl_au$Persistant
Google LLCUsed to store and track audience reach._gac_%5Bobject%20Object%5D90 Days
Facebook IncPlaced by Facebook to store last visit^_fbc$2 Years

These items are used to deliver advertising that is more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns. Advertising networks usually place them with the website operator’s permission.


PROVIDERDESCRIPTIONCOOKIE NAMEEXPIRATION
No personalization cookies

These items allow the website to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features.


PROVIDERDESCRIPTIONCOOKIE NAMEEXPIRATION
Hotjar LTDA cookie that holds the current session data. This ensues that subsequent requests within the session window will be attributed to the same Hotjar session.^_hjSession_30 Minutes
Hotjar LTDHotjar cookie that is set when a user first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.^_hjSessionUser_365 Days
Google LLCAssociated with Google Universal Analytics to distinguish unique users by assigning a randomly generated number as a client identifier.^_ga$2 Years
Google LLCSet by Google Analytics to identity the number of the account or website it relates to.^_gat_UA-.*Session
Google LLCAssociated with Google Universal Analytics to distinguish unique users by assigning a randomly generated number as a client identifier.^_gid$1 Day
Hotjar LTDUsed to determine the most generic cookie path so that cookies can be shared across subdomains (where applicable). After this check, the cookie is removed.^_hjTLDTest$Session
Hotjar LTDUsed to store unique visits to the website. This cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie._hjAbsoluteSessionInProgress30 Minutes
Hotjar LTDThis is set to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions._hjFirstSeenSession
Hotjar LTDThis cookie is set to let Hotjar know whether that user is included in the data sampling defined by your site's daily session limit._hjIncludedInSessionSample30 Minutes
Hotjar LTDThis cookie is set to let Hotjar know whether that user is included in the data sampling defined by your site's pageview limit._hjIncludedInPageviewSample30 Minutes
Google LLCUsed to store and count pageviews.^_gac_UA-*90 Days
Scottish Power Ltd.Used to provide analytics on the customer journey throught the Getting Connected forms.new_form_fill1 Year
Scottish Power Ltd.Used to provide analytics on the customer journey throught the Getting Connected forms.unique_pc_idSession
Google LLC _dc_gtm_objectObject1 Day
Hotjar LTDSet by Hotjar to ensure that behavior in subsequent visits to the same site will be attributed to the same user ID.^_hjid$365 Days

These items help the website operator understand how its website performs, how visitors interact with the site, and whether there may be technical issues. This storage type usually doesn’t collect information that identifies a visitor.


How do I change my cookie settings

You can change your cookie preferences at any time by clicking on the cookie icon located at the bottom right corner of our webpage. You can then adjust the available toggles to “On” or “Off” and then by clicking save which will record your preferences. This will then enable or disable the script in the background from processing.

In addition, most web browsers allow some control of most cookies through the browser settings.

Find out how to manage cookies on the below browsers by clicking on the below links:

To find information relating to other browsers, visit the browser developer's website.

 

 

 

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