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Incentive on Connections Engagement (ICE) Submission

The needs of large, commercial connection customers can be different to the needs of smaller, domestic connections customers. To address this, Ofgem introduced ICE (Incentive on Connections Engagement) which ensures that Distribution Network Operators (such as SP Energy Networks) continually listen, adapt and change to meet the needs of this type of customer.

Incentive on Connections Engagement (ICE) Plan

2019-2020 is the fifth year of our OFGEM regulatory period called RIIO-EDI (Revenue= Incentives + Innovation + Outputs) for the electricity distribution network industry.   The Incentive on Connections Engagement (ICE) forms part of that regulatory framework and was designed to ensure Distribution Network Operators recognise that large commercial connections customers have different requirements to smaller domestic customers.  This incentive is designed to promote a robust stakeholder engagement programme that delivers a work plan in the areas that matter most to our customers and stakeholders. 

We are pleased to publish our Incentive on Connections Engagement (ICE) plan for 2019/20, which this year focuses on innovation and the opportunities our changing energy landscape can bring to our Connections Customers.   In addition, our work plan forms a journey of continuous improvement as we ensure our approach to connections evolves dynamically with our customers’ requirements and aspirations.   Our 2019/20 work plan has been designed and created based on feedback received from our Connections Stakeholder Panel, Land and Planning Stakeholder Panel and engagement events held through 2018/19. 

Previous Reports

We are pleased to publish our Incentives on Connections Engagement (ICE) October Update for 2018 / 19. The following document supports the initial ICE submission that details our extensive engagement efforts with our connections stakeholders. It compromises an update on the progress of the 13 actions developed through this engagement and seeks to address key areas that our stakeholders have highlighted to us. To view our Incentives on Connections Engagement (ICE) October update please click the link below.

For information about our 2017 / 2018 ICE Submission and mid-year reviews, please use the links below.  Please note: these are last year's documents and for reference only.  

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