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ScottishPower | Iberdrola.com

Our Commitment to our Customers

Our vision - "SP Energy Networks is recognised by our customers for the support we provide in the communities we serve, treating everyone as an individual with respect and care".

Our outcomes:

We have three outcomes which outline the specific changes we will drive as a result of our actions.

Outcome 1

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Outcome 2

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Outcome 3

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Our activities and outputs:

1

Supporting customers on our PSR (Priority Service Register) in 12 ways during power cuts.

2

Delivering free practical support services based on the things our customers need.

3

Targeting areas by using national data to get to hard to reach customers not yet on the PSR.

4

Supporting the communities we know are least resilient in power cuts through network improvements and support.

5

Initiatives out in our communities to find hard to reach customers, target front line professionals and contribute our resources.