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Our Commitment to our Customers

Our vision - "SP Energy Networks is recognised by our customers for the support we provide in the communities we serve, treating everyone as an individual with respect and care".

Our outcomes:

We have three outcomes which outline the specific changes we will drive as a result of our actions.

Outcome 1

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Outcome 2

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Outcome 3

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Our activities and outputs:


Supporting customers on our PSR (Priority Service Register) in 12 ways during power cuts.


Delivering free practical support services based on the things our customers need.


Targeting areas by using national data to get to hard to reach customers not yet on the PSR.


Supporting the communities we know are least resilient in power cuts through network improvements and support.


Initiatives out in our communities to find hard to reach customers, target front line professionals and contribute our resources.

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