Our Digitalisation Strategy Put simply, decarbonising the whole energy system, including heat and transport, will play a central role in meeting the Net Zero targets for 2050. While digitalisation will help deliver this future by enabling the safe and efficient decentralisation, we firmly believe that it also presents an incredible opportunity to improve customer experience and efficiency, while also delivering greater value for bill payers. Operating across Scotland, England and Wales – our stakeholders have different targets, views and needs. If technology, data and digitalisation represent the how, our stakeholders, customers and network users represent the why. Stakeholder engagement is at the heart of everything we do, and we’ve reinforced this throughout the development of our Digitalisation Strategy and Action Plan – making sure it’s built around their insight, feedback and future needs. Our Digitalisation Strategy "Through digitalisation and harnessing the power of data we will create the step change needed to deliver this cleaner future at the pace our customers need. That’s why I’m delighted to share our digitalisation strategy which maps out how we are transforming traditional network operations with digital innovation and smarter, more agile network management to enable the low carbon future." Frank Mitchell, CEO SP Energy Networks View our Digitalisation Strategy Our progress - December 2020 We’ve published this addendum to our Digitalisation Strategy and Action Plan (DSAP) in response to Ofgem’s Open Letter of 10 June 2020 and to provide an update on: Ownership and accountability for delivery of the DSAP How our planned activity is driven by stakeholders’ needs Collaboration with other organisations Workforce plan for effective business transformation Project update and roadmap View our December 2020 update Your feedback, insight and views are at the heart of all our future plans. We'd welcome your feedback on the steps we're taking to update and deliver our Digitalisation Strategy and Action Plan (DSAP). Your insight will be used to inform the development of our future plans. Click here to take our short survey.