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Priority Services Registration Form

In the event of a power cut, our teams work around the clock to restore your electricity as quickly as possible. We appreciate for some customers this may be particularly distressing and that’s why we offer extra support to customers who feel they need our help.

You can join our Priority Services Register if you:

  • Are over the age of 60
  • Have a special communication need
  • Depend on electricity for home or medical care
  • Have a child under 5 years of age
  • Have chronic illness
  • Or just feel you need a little extra help 

You can also register with us if you feel you need support for a short period of time e.g. if you're recovering from an operation, if you are pregnant, or if you are recently bereaved. 

Being on our register won't necessarily mean we can restore your power more quickly, however we will try to proactively contact you if we know of a problem in your area.

We have created an Easy Read version of our Priority Services Leaflet which you can open here.

Sign up for the Priority Services Register by using the form below or by calling us on 0330 10 10 167 .

To be removed from the Priority Services Register simply contact us on 0330 10 10 167.

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Please note that fields marked with an asterisk * are mandatory.

* Other organisations include trusted charities such as the British Red Cross, who may assist during incident situations to support companies in safeguarding you and other household members.

If you would like us to hold contact details of someone who may contact us on your behalf, please provide their name and telephone number below.

Please tell us about your needs below by ticking all the boxes that apply to you. You must tick at least one box.

Please refer to our Privacy Policy to understand how your data is treated once submitted via this form.
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