Purpose of the TO User Group The purpose of the independent TO User Group is to provide formal challenge and input to SP Energy Networks' RIIO-2 Transmission Business Plan. The group are there to represent the wide-ranging needs and requirements of our multiple network users, customers and stakeholders via their 'access-all-areas' pass to our Transmission business. Every month the members of the User Group come to Scottish Power HQ in Glasgow to review various sections of our RIIO-T2 Business Plan face-to-face with the relevant individuals and teams at SP Energy Networks who are responsible for producing them. The group have also been shown around some of our major sites including our control room. The User Group also bring in external representatives and advisors from organisations, such as Citizens Advice Scotland, Citizens Advice England and Wales and the Scottish Government, to inform their feedback and challenges. Throughout this collaborative process, any challenges made by the User Group are recorded on a Challenge Log.This formal record is used to inform our Business Plan throughout our planning process and will be made publically available - along with our associated actions and feedback - and submitted to Ofgem by the User Group along with their Independent Report.