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RIIO-ED2: Customer Engagement Group

As part of the business planning process for RIIO-ED2 price control 2023-2028, Ofgem required all distribution network operators set up an independent Customer Engagement Group (CEG) to provide challenge and scrutiny to their business plans, ensuring the voice of consumers and stakeholders were fully considered.

The Customer Engagement Group (CEG) for SP Energy Networks played a vital role in the development of our RIIO-ED2 Business Plan. 


Chaired by John Howard, the CEG was an independent panel consisting of industry experts who provided crucial external examination of our plans to assess if we’re adequately addressing the needs and preferences of our customers and stakeholders.

Their remit extended to how we engaged with our stakeholders, how we managed our approach to expenditure and how we accounted for regional variations in network planning.

The CEG met monthly to review our proposals before our business plan was submitted to Ofgem in December 2021. They provided important external perspective, feedback, and challenge, and had full access to our emerging thinking and senior directors.

View the Final CEG report in response to SP Energy Networks' RIIO-ED2 Business Plan, published on 1 December 2021.

Since then, we have established a new independent stakeholder group, the Independent Net Zero Advisory Committee (INZAC).  The new group was launched in November 2022, with a wider remit to provide an enduring role in both our Transmission and Distribution businesses.



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