Thursday 11 March, 2021 – 10am
Severe Weather Warning: Strong winds and rain
We are reminding our customers to be prepared as widespread gusts of up to 75mph and heavy rain continue to hit many of our areas today.
The MET office has issued yellow weather warnings for strong winds accompanied with rain and blustery showers across our licence areas of North West England and North & Mid Wales.
Adverse weather can impact parts of the electricity network with localised damage and debris and some flooding is expected. That’s why during this severe weather we will have extra engineers and call centre staff in place to support power restoration efforts as well as deal with any queries you may have.
If you have a powercut call 105 to report it and we'll keep you updated by text or voice alert messaging whilst our engineers are working to restore your power.
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We'll utilise our twitter channel (@spenergynetwork) and our website to keep you up to date.
You can of course always keep up to date with issues in your area by using our postcode look-up tool which has details of any known faults on the network.
Please use the link below to keep informed of the latest weather update from the Met Office.
Being Prepared
Please take a look at the Advice section of our website for handy tips on being prepared for a power cut and on what to do and how to contact us in the event of a power cut.
Keeping our Customers Safe
If you come across any damage to our network please call us on the number for your area shown below, and stay on the line to speak to an advisor:
Central & Southern Scotland | Cheshire, Merseyside, N.Wales, N.Shropshire |
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Call free from a landline or mobile phone
105 or 0800 092 9290 |
Call free from a landline or mobile phone
105 or 0800 001 5400 |
Central & Southern Scotland |
Call free from a landline or mobile phone
105 or 0800 092 9290 |
Cheshire, Merseyside, N.Wales, N.Shropshire |
Call free from a landline or mobile phone
105 or 0800 001 5400 |
If there are cables on or near the ground, please keep clear of them. These may still be live and able to conduct electricity through damp ground or metallic objects. If they are in roads or on footpaths, firstly dial 999, please stay on site if you can, tell the police and help keep passers-by well away, then also call us to advise and we will dispatch a team.
Keeping You Informed
To keep you up to date on our progress, we will post regular updates on our website and on Twitter. If you haven’t done so already, please follow us on Twitter @SPEnergyNetwork.
Vulnerable Customers
We are committed to keeping our most vulnerable customers informed with the latest information in the event of a power cut. If you haven’t already registered on our Priority Service Register (PSR) but need some additional help please get in touch with us via our website or by calling our dedicated PSR line on 0330 10 10 167 or you can text PSR to 61999 and someone will get back to you.