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Adverse Weather Warning

14th June 2018

Storm Hector

SP Energy Networks is responsible for the network which delivers electricity to around 3.5 million homes and businesses across Central & Southern Scotland, Cheshire, Merseyside, North Wales & North Shropshire.

The yellow weather warning issued for today by the MET Office remains in place until 15:00. The high winds are expected to calm from midday. Heavy rain fall has been forecast in some areas across the country.

Our network has seen additional activity throughout the course of this morning, our field engineers continue to work as quickly and as safely as possible to restore supplies to those affected. Our customer service representatives in our dedicated faults and emergency call centres continue to be available to provide customers with the latest information available. We will utilise social media and our website to update customers if there are any changes (see details below).

Forecasted view for Thursday 14th June

Storm Hector

Keep informed of the latest weather update from the Met Office.

Also, please see out Postcode look-up tool for known fault information in your area.

Being Prepared

Please take a look at the Advice section of our website for handy tips on being prepared for a power cut and on what to do and how to contact us in the event of a power cut. 

Contact Numbers

Keeping our customers safe

If you come across any damage to our network please call us on the number for your area shown below, and stay on the line to speak to an advisor:

If there are cables on or near the ground, please keep clear of them. These may still be live and able to conduct electricity through damp ground or metallic objects. If they are in roads or on footpaths, firstly dial 999, please stay on site if you can, tell the police and help keep passers-by well away, then also call us to advise and we will dispatch a team.

Keeping you informed

To keep you up to date on our progress, we will post regular updates on our website and on Twitter. If you haven’t done so already, please follow us on Twitter @SPEnergyNetwork.

Vulnerable customers

We are committed to keeping our most vulnerable customers informed with the latest information in the event of a power cut. If you haven’t already registered on our Priority Service Register (PSR) but need some additional help please get in touch with us via our website or by calling our dedicated PSR line on 0330 10 10 167 or you can text PSR to 61999 and someone will get back to you.