15th October 2018 – Updated at 18:30
SP Energy Networks is responsible for the network, which delivers electricity to around 3.3 million homes and businesses across Central & Southern Scotland, Cheshire, Merseyside, North Wales and North Shropshire.
Over the last weekend SP Energy Networks dealt with the impact of Storm Callum, which brought gale force winds of up to 85mph, and torrential rain to most of the West of the UK, but was most damaging in our North Wales, Dee Valley and Mid Cheshire network areas. Due to the tireless restoration efforts of our teams working through the night, all customers impacted by the severe weather successfully had their power restored within 24 hours, more than 16,000 customers in total.
Please take a look at the Advice section of our website for handy tips on being prepared for a power cut and on what to do and how to contact us in the event of a power cut.
Keeping our Customers Safe
If you come across any damage to our network please call us on the number for your area shown below, and stay on the line to speak to an advisor:
If there are cables on or near the ground, please keep clear of them. These may still be live and able to conduct electricity through damp ground or metallic objects. If they are in roads or on footpaths, firstly dial 999, please stay on site if you can, tell the police and help keep passers-by well away, then also call us to advise and we will dispatch a team.
Keeping You Informed
To keep you up to date on our progress, we will post regular updates on our website and on Twitter. If you haven’t done so already, please follow us on Twitter @SPEnergyNetwork.
We are committed to keeping our most vulnerable customers informed with the latest information in the event of a power cut. If you haven’t already registered on our Priority Service Register (PSR) but need some additional help please get in touch with us via our website or by calling our dedicated PSR line on 0330 10 10 167 or you can text PSR to 61999 and someone will get back to you.