Engagement Our Mission Statement "Our engagement places our stakeholders and customers at the centre of what we do. With a tailored and locally focused approach, we will prioritise their wants and needs in a consistent manner across our business. We will deliver safe, reliable services, sustainable value, and a better future, quicker." This ambition builds on our current strengths, while consciously focusing on what will make future engagement valuable and effective for our customers. Our new strategy embeds, at its core, the four principles of the AA1000 stakeholder engagement standard – Inclusivity, Materiality, Responsiveness and Impact. These ensure we engage at all levels, with a specific focus on those who are hard to reach, determine the most relevant and significant issues for us and our stakeholders, act on the outcome of our engagement - making the necessary changes to our business and then measure the results. Talking to each other helps to improve the service we provide for you. Does our work have the potential to affect you? Are you connected to our network? Perhaps you are simply interested in our services and projects? If so, you are one of our valued stakeholders. By engaging effectively with stakeholders helps our business make better decisions. It allows us to identify issues facing the wider energy industry but also issues that could impact our local communities. Stakeholder Engagement also increases the resilience and flexibility of our business, giving our stakeholders and customers an opportunity to make an impact on the future direction of our business. Last year alone we engaged with more than 110,000 stakeholders, across both Transmission and Distribution, who gave us valuable direction and suggestions across an array of subjects where we shared common ground. From homeowners to governments, students to suppliers, charities to advocacy groups - there are no boundaries for SP Energy Networks when it comes to seeking out opinions in order to continually improve our services. Identify the Ideal Stakeholder Depending on the purpose of the engagement, different individuals will be best placed to offer the insight required. We need to understand who the relevant stakeholders are and what their level of knowledge on the specific topic is. Depending on the purpose of the engagement, we need to identify the key stakeholders who are best placed to provide the insight required and help us achieve our objective. To do this, we need an understanding of the knowledge levels of our stakeholders on the topics we’re engaging with them on. We do that with a database of over 3,800 stakeholders, categorised into 15 groups and 56 sub-groups, that gives us an understanding of what their specialist subjects are. This was completed by assigning knowledge levels of each of our nine strategic topics - for every stakeholder. This understanding is developed and updated on an ongoing basis. For example, we’ve been able to identify a low number of stakeholders with an expert knowledge of resilience, which is now a target for improvement. Would you like to have your say? Register as a stakeholder and get involved! Firstly, registering as a stakeholder will allow you to be in control of what you want to say to us. It’s easy, and takes less than two minutes to complete. We will then invite you to a range of engagement opportunities such as workshops, conferences, meetings and consultations based on what you tell us you are interested in when you register as a stakeholder. We believe that every interaction we have with you is beneficial - and our current stakeholders also believe they gain a lot from our engagement. 83% of attendees at our last conferences in Scotland, England and Wales believed that we would implement their suggestions, with 100% agreeing that they would like to return to similar events. Online Engagement We understand that you can’t always be available to talk to us in person, and because we strive to be as transparent as possible with our stakeholders, we have an online community so you never need to miss out. You can access materials we present at our engagement events and you can talk to other stakeholders, discuss topics and previous events, take part in surveys and tell us how we can improve on any events you are able to attend. It’s very simple to use - and is a little like your own SP Energy Networks social network. It’s a straightforward process to become a member and have instant access to a library of our previous engagement work. Contact Us For further information or questions please email us directly. Read our stakeholder engagement strategy, and all other stakeholder engagement reports here.