Stakeholders and Customers influence everything that we do at SP Energy Networks. From our Connections Stakeholder Panels to individual customer input and opinions on completed projects, we constantly seek feedback and use it to drive service improvement.
We need to know that our work plans reflect what our stakeholders want, so we carry out a variety of connections engagement activities throughout the year tailored to suit the needs of our stakeholders.
In response to stakeholder feedback asking for enhanced opportunities to engage, we have increased the number of opportunities to engage and reached more stakeholders than ever before.
Core engagement, such as Connections Stakeholder Panels and in-depth annual surveys, helps us to shape our strategic direction, confirming stakeholder priorities and identifying new themes as they emerge.
Keep up to date
If you aren’t participating already, we would love for you to be involved. We tailor our engagement in many different ways, so there is always opportunity for all impacted stakeholders to provide feedback on the service we provide and to help us make it better. If you want to join us and have your say then you can register as a stakeholder and opt-in for connections information. By doing this, you will receive invitations and information that will be relevant to you.
Our strategy aim is to continually improve how we engage with stakeholders across all aspects of our business allowing stakeholders to influence, guide and steer our activities, enabling us to better deliver against our vision as a business.
Want to get involved? Have your say
Our Connections Stakeholder members are representative of our Connections customer base and stakeholders, ensuring that all different types of connecting customers are represented by membership.
Our members are prominent figures within the industry, have a detailed understanding of our connections process and bring constructive challenge. This allows us to obtain a balanced view, build our understanding of stakeholder needs and perspectives, use the panel as a ‘sounding board’ and generator of new ideas and opportunities for collaboration, influencing our plans and proposed improvements. It is essential that the members represent a wide range of key stakeholder group, reflecting the differing needs of our Connections customers.
If you would like further details of our Connections Stakeholder Panel, please get in touch by emailing us at firstname.lastname@example.org.
In 2017/18 we worked very hard to increase opportunities for engagement: