Incentive on Connections Engagement (ICE) Submission 2017 / 2018
The needs of large, commercial connection customers can be different to the needs of smaller, domestic connections customers. To address this, Ofgem introduced ICE (Incentive on Connections Engagement) which ensures that Distribution Network Operators (such as SP Eenrgy Networks) continually listen, adapt and change to meet the needs of this type of customer
Each year we publish a detailed work plan that is developed by working closely with our stakeholders. You can view details of our commitments for 2017/18 and take a look back at the progress that has been achieved, by clicking the link below.
Every October we review our Incentive on Connections Engagement (ICE) work plan to ensure we are on track and that our stakeholders views are being continually considered and relevant changes made. You can view details of the progress of our work plan actions in the link below.
Electric Vehicle Information
Our connection stakeholders have asked SP energy Networks what the likely growth in electric vehicle usage will be in the future, our investigation projections for this growth are outlined in the link below.
Surveys and Consultations
Land Rights Issues Survey
In order to identify further improvements that could be made to the approach to obtaining land lights within the connection process, we undertook a survey directed specifically at land rights issues.
26 surveys were issued and 3 (11%) were returned. Whilst the sample returned cannot be seen as representative of those surveyed, we have reviewed the responses and consider them valuable in identifying opportunities for further improvement in our connection process.
Communication appeared to be the key theme where improvements require to be considered. These communication issues seem to correspond with interfaces within both the team and the connections process. Respondents identified the need to improve the provision of land rights information throughout the connection process, from acceptance stage through to progress updates from the Project Manager. Whilst we have recently published land rights material on our website there seemed to be little knowledge of this information. One responded recognised that we had taken direct action following poor performance of a Land Officer and the replacement had performed well.
Where relevant, we will now develop an action plan to identify improvements to address the issues raised.
Connections Service Improvement Survey
We are continually striving to improve how we ‘get you connected’ and the service that we provide.
Your feedback is essential so that we can focus and identify the areas where we need to make improvements. Our improvement survey should only take 5 minutes to complete and contains only few key questions that we would like your views on.
Please click here.
Electrical Energy Storage (EES) – A Supplementary Connection Guide
This document is aimed at Developers who are seeking to connect an Electrical Energy Storage (EES) system to our network. This includes both first-time Developers and Developers who may have previously made applications to us for the connection of Generation, such as wind or solar PV. This document aims to provide supplementary information which relates specifically to EES, describing how energy storage differs from Generation (and Demand) specifically in the context of the technical and commercial requirements of its connection to our network.
Consultation on: The minimum information required when making a Connections Application
We undertook a review of the information that we need when we receive a new application and opened this consultation to understand our customers/stakeholders views.
Consultation on Pricing Policy
We consulted on our Payment Terms that are offered to those who are seeking a load or Distributed Generation connection. In order to be offered payment terms, projects must meet certain criteria. We wanted to ensure that these terms were ‘fit for purpose’ and we welcomed comments on key elements of our Payment Terms Policy.
Consultation on Queue Management
The management of contracted capacity and treatment of stalled projects has quickly become one of the biggest issues we face. As a consequence, opportunities for consented sites to progress can be delayed and, in some cases, increased connection costs through additional network reinforcements can occur.
We have developed alternative means of managing contracted capacity queues and have now finalised our Queue Management Policy, which you can view below:
We engage with our stakeholders and customers throughout the year in a variety of events and workshops across our licence areas, feeding back information and progress on our stakeholder and customer challenges, encouraging you to speak to us about any specific issues that you might have such as; constraint on our networks, land rights processes, technical information, network questions to resolve commercial, process and technical issues.
Connections Stakeholder Panel
Our Stakeholder panel brings together a group of key stakeholders to help us review, and redesign if necessary, the way we manage new connections to our network. We hope that this will bring challenge, new ideas and understanding to mutual benefit.
The aim of the stakeholder working group is to:
- Build our understanding of stakeholder needs and perspectives
- Act as a ‘sounding board’ and generator of new ideas and opportunities for collaboration
- Influence our plans and improvements
- Inform how we monitor and evaluate progress
Our panel is made up of a cross-sectional population of our Stakeholders. It is essential that the members represent a wide range of key stakeholder group, reflecting the differing needs of our Connections customers:
North Panel Members
- Allan Cunningham, Morrison Construction
- Bob Weaver, PowerCon (UK) Ltd
- George Dow, Mactaggart and Mickel
- Martin Reilly, Hawthorne Boyle
- Stephen Phimister, TUV SUD Ltd
South Panel Members
- Arwel Lloyd, UCML, Director
- Steve Roberts, Sainsbury’s
- Jody Bullock, UPL
- Paul Williams, Bellway Homes
- Frank Welsh, Peel Utilities
- Ian Mowatt, Anglesey Council/Energy Island Programme
- Marco Campolucci-Bordi, Green Switch Solutions
Stakeholder Panel Minutes
Stakeholder Panel Minutes
DG Constraint Workshop
We recently held a Constraints Workshop which we co-hosted with Scottish and Southern Electricity Networks. On the day we had Industry experts on hand from both companies to present and answer questions.
The topics covered on the day included; Flexible Connections, Statement of Works, Queue Management and Network Planning.
View the slides presented on the day.
View the videos of the main points that were covered.
Milorad and Chris TX
Paul and Gary TX
Statement of Works (SoW)
Deborah and Euan TX
Euan and Gavin TX