Land Rights Issues Survey
In order to identify further improvements that could be made to the approach to obtaining land lights within the connection process, we undertook a survey directed specifically at land rights issues.
26 surveys were issued and 3 (11%) were returned. Whilst the sample returned cannot be seen as representative of those surveyed, we have reviewed the responses and consider them valuable in identifying opportunities for further improvement in our connection process.
Communication appeared to be the key theme where improvements require to be considered. These communication issues seem to correspond with interfaces within both the team and the connections process. Respondents identified the need to improve the provision of land rights information throughout the connection process, from acceptance stage through to progress updates from the Project Manager. Whilst we have recently published land rights material on our website there seemed to be little knowledge of this information. One responded recognised that we had taken direct action following poor performance of a Land Officer and the replacement had performed well.
Where relevant, we will now develop an action plan to identify improvements to address the issues raised.
Connections Service Improvement Survey
We are continually striving to improve how we ‘get you connected’ and the service that we provide.
Your feedback is essential so that we can focus and identify the areas where we need to make improvements. Our improvement survey should only take 5 minutes to complete and contains only few key questions that we would like your views on.
Please click here.
Consultation on the Minimum Information Required When Making a Connections Application
We undertook a review of the information that we need when we receive a new application and opened this consultation to understand our customers/stakeholders views.
Consultation on Pricing Policy
We consulted on our Payment Terms that are offered to those who are seeking a load or Distributed Generation connection. In order to be offered payment terms, projects must meet certain criteria. We wanted to ensure that these terms were ‘fit for purpose’ and we welcomed comments on key elements of our Payment Terms Policy.
Consultation on Queue Management
The management of contracted capacity and treatment of stalled projects has quickly become one of the biggest issues we face. As a consequence, opportunities for consented sites to progress can be delayed and, in some cases, increased connection costs through additional network reinforcements can occur.
We have developed alternative means of managing contracted capacity queues and have now finalised our Queue Management Policy, which you can view below: