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The electricity cable/wire coming into my property needs to be repaired or replaced

If there are safety concerns, please call our Faults and Emergency line on 105 (Open 24 hours).

Otherwise we can conduct a survey at your property, free of charge. To arrange this,  please complete the form via the link below, call us or send an email.

Central & Southern Scotland

Telephone: 0330 10 10 260

Opening Hours: Mon - Fri 08:30 - 16:30

Merseyside, Cheshire, North Wales & North Shropshire

Telephone: 0330 10 10 280

Opening Hours: Mon - Fri 08:30 - 16:30

*Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone

If you have an issue outside of your property boundary, you can get help by visiting our 'Outside property boundary' pages via the link below:

Outside property boundary

If you have an issue on your land, you can get help by visiting our 'On your land' pages. Please see the link below for further information:

On your land

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Hi! I'm the SP Energy Networks System Agent, can I help you?