Accessibility At SP Energy Networks one of our prime objectives is to ensure that everyone, regardless of disabilities, age or the type of technology used, is able to access our website without barriers. Based on this commitment, the SP Energy Networks website has been designed in compliance with the Web Content Accessibility Guidelines 2.1 established by the W3C (World Wide Web Consortium). These guidelines are also the core for standards such as ISO/IEC 40500 or UNE 139803:2012. In 2019 we received our accessibility certificate, issued by ILUNION Tecnología y Accesibilidad as evidence of our commitment and of the tasks completed in relation to audit, consultancy and certification of our website. The following functionality has been implemented on the SP Energy Networks website to allow easier access to website content: All content text meets the size and colour contrast requirements defined by the W3C's Web Content Accessibility Guidelines 2.1. Web pages are clearly structured to support systems such as graphic display readers. We have included HTML section headers, roles and and other elements which should enhance the readability of the website for all users. The HTML and CSS comply with web standards and should have a consistent appearance across different modern web browsers. ALT tags and ARIA labels have been used to allow graphic display readers to parse infographics and other complex images. If you find any difficulty in accessing the information on the SP Energy Networks website or have any suggestions or queries regarding accessibility, please contact us via email. Visitors can control the size of the text, the colours, the stylesheets and the keyboard rather than the mouse to navigate through the pages. Access Keys Access keys are keyboard shortcuts that replace the need to use a mouse for navigation. For this website, you can use: ALT + 0 (then press enter) for Accessibility page ALT + 1 (then press enter) to go to the homepage Please note: your browser may not support access keys. Font Sizes You may change the font size of this document to your preference by using your browser's 'zoom' function. This is accessed via the options menu located at top-right of Internet Explorer 9+, Chrome and Firefox. Stylesheets You may import your own stylesheet into this website. Internet Explorer Select Tools, then Internet options, and then Accessibility. Next click on any or all of 3 checkboxes to ignore colours, font styles or font sizes. In the same window you can change your style sheet by clicking the checkbox that says, 'format document using my style sheet' then simply browse to your style sheet and click ok. Firefox Select tools, then options and then content. You will then be given the choice to specify your own colours and fonts. Chrome Chrome currently has no support for custom stylesheets. New Browser Windows Please note that all external links open in a new browser window/tab. Services Accessibility Hearing impaired customers If you are hearing impaired, we offer alternative methods of communication to make things easier for you. Text Relay - dial 18001 before the number. Faults and Emergency numbers: 18001 0800 092 9290 (Central and Southern Scotland) or 18001 0800 001 5400 (Merseyside, Cheshire, North Wales and North Shropshire:) General enquiries: 18001 0330 10 10 444 (Central and Southern Scotland, Merseyside, Cheshire, North Wales and North Shropshire) We're on Social Media: Twitter - @SPEnergyNetwork Facebook – SP Energy Networks Visually impaired customers If you would like to receive any of our customer leaflets or documents, or if you wish to have a page translated into Braille or large text, please contact us directly and we can arrange this for you. Interpreters If you require language interpretation we can provide this, free of charge. We use Language Line for their conference call style services. This is available 24/7 by telephone offering over 100 languages. You can contact us directly by the methods above to arrange. Welsh Language All of our customer leaflets and documents can be provided in Welsh, free of charge. Please contact us directly to arrange this.