Power Cuts - Frequently Asked Questions
Here are some frequently asked questions about power cuts and electricity supply issues. The Energy Networks Association has more detailed information on its website.
What should I do during a power cut?
- Switch off all electrical appliances that shouldn’t be left unattended, in case the power comes back on.
- Leave a light on so you know when the power outage has been resolved.
- Check to see if your neighbours are okay.
- Wrap up warm.
What should I do if I see a damaged overhead electricity line?
Report the problem to your network operator by calling 105. Keep as far away from the hazard as possible and warn people in the vicinity to do the same.
What should I do if a storm is on its way and I’m worried about my power going off?
- Keep a torch handy – it’s much safer than using candles.
- Get a battery-powered radio (useful for keeping up to date with relevant local news).
- Keep warm – keep a blanket and warm clothing handy, and fill a vacuum flask or hot water bottle.
- Stock your cupboard with food and drink that doesn’t require electricity to prepare it.
- Charge your mobile phone and laptop.
Can I use my phone during a power cut?
Cordless phones probably won’t work during a power cut. They take their power straight from the mains and most don’t have battery back-up. Traditional corded phones will work – you might want to keep one handy so you can make phone calls if you have a power cut.
Mobile phones may work if they are charged, depending on how widespread the power cut is.
I’m on the Priority Services Register. Should I now call 105?
The Priority Services Register is for people who might need extra support during a power cut; for example, the elderly and people who need electricity for vital medical equipment.
If you are on the Register and you have a power cut, you should continue to call the priority phone number that you have been given.