We transmit, distribute and connect electricity to and from 3.5 million homes and businesses over our network. We work around the clock to keep the lights on 24 hours a day, every day of the year.
We take electricity generated from power stations, wind farms and other utilities, reduce it to the low voltage needed for homes and transport it through our vast transmission network.
We also provide customers with new or upgraded connections to our network.
What We Don’t Do
We don't sell electricity and we don't issue electricity bills; that’s up to your electricity supplier.
A percentage of your bill payments comes to us for running, maintaining and investing in the electricity network in your area. OFGEM decides how much we can charge for the service we provide.
Regardless of who you buy your electricity from, contact us if there’s a problem with your supply. Your energy supplier can’t fix problems with the network. The sooner we know about problems, the quicker we can respond. To find out more about how you can prepare for a loss of power, click here.