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Who Regulates Our Connection Business?

Performance standards for connections 

Ofgem regulates the electricity industry, it sets out the level of service you can expect from us when seeking a connection to our network. If we fail to meet these Guaranteed Standards, we are required to pay compensation. The information on our Guaranteed Standards is outlined in the table below.

Measuring customer satisfaction for major connections customers

To ensure we meet the needs of our major connections customers, Ofgem introduced Incentive on Connections Engagement (ICE).


Ofgem Standard Licence Condition 15 Timescales for Non-Contestable Connection Projects

Provision of Quotations

StandardTypeServiceTimescale to Provide ServiceVoluntary Standard Payments
1aLV DemandFor a new demand connection to the licensee's distribution system where the highest voltage of the assets at the point of connection and any associated works is not more than 1 kilovoltWithin 15 working days of receiving the requestFailure to meet this target will result in a Voluntary Standard Payment of £65 for each day failure continues.
1bLV GenerationFor a new generation connection to the licensee's distribution system where the highest voltage of the assets at the point of connection and any associated works is not more than 1 kilovoltWithin 30 working days of receiving the requestFailure to meet this target will result in a Voluntary Standard Payment of £65 for each day failure continues.
1cHV DemandFor a new demand connection to the licensee's distribution system where the highest voltage of the assets at the point of connection and any associated works is more than 1 kilovolt but not more than 22 kilovoltsWithin 20 working days of receiving the requestFailure to meet this target will result in a Voluntary Standard Payment of £135 for each day failure continues
1dHV GenerationFor a new generation connection to the licensee's distribution system where the highest voltage of the assets at the point of connection and any associated works is more than 1 kilovolt but not more than 22 kilovoltsWithin 50 working days of receiving the requestFailure to meet this target will result in a Voluntary Standard Payment of £135 for each day failure continues.
1eEHV DemandFor a new demand connection to the licensee's distribution systems where the highest voltage of the assets at the point of connection and associated works is more than 22 kilovolts but not more than 72 kilovoltsWithin 50 working days of receiving the requestFailure to meet this target will result in a Voluntary Standard Payment of £200 for each day failure continues.
1fOther ConnectionsFor a new connection to the licensee's distribution system that is not included within the preceding sub-paragraphsWithin 65 working days of receiving the requestFailure to meet this target will result in a Voluntary Standard Payment of £135 for each day failure continues.

Information and Design Submissions

StandardTypeServiceTimescale to Provide ServiceVoluntary Standard Payments
2aPoint of Connection InformationProvide technical information necessary to enable the Applicant to identify the proposed location and characteristics of the point of connection of the premises to the licensee's distribution system, where the highest voltage of the assets at that point or any associated works is more than 22 kilovolts but not more than 72 kilovoltsWithin 30 working days of receiving the requestFailure to meet this target will result in a Voluntary Standard Payment of £65 for each day failure continues.
2bDesign Submissions for LV and HV ConnectionsIn response to a design submitted by the Applicant for the licensee's approval, outlining a new proposal for connecting premises to the licensee's distribution system, provide a written approval of the proposed design, or a written rejection stating reasons for rejection10 working days of receiving the proposed design(unless any part of it would require or directly affect the use of EHV assets)Failure to meet this target will result in a Voluntary Standard Payment of £65 LV / £135 HV for each day failure continues.
2cDesign Submissions for EHV and Other ConnectionsIn response to a design submitted by the Applicant for the licensee's approval, outlining a new proposal for connecting premises to the licensee's distribution system, provide a written approval of the proposed design, or a written rejection stating reasons for rejection20 working days of receiving the proposed designFailure to meet this target will result in a Voluntary Standard Payment of £200 for each day failure continues. 

Final Works and Phased Energisation (subject to all conditions precedent being met)

StandardTypeServiceTimescale to Provide ServiceVoluntary Standard Payments
3aLV ConnectionsComplete the final works for a low voltage connectionWithin 10 working days of receiving the requestFailure to meet this target will result in a Voluntary Standard Payment of £135 for each day failure continues.
3bHV ConnectionsComplete the final works for a high voltage connectionWithin 20 working days of receiving the requestFailure to meet this target will result in a Voluntary Standard Payment of £200 for each day failure continues.
3cEHV ConnectionsInform the Applicant of the date by which it is proposed to complete the final works for an extra high voltage connectionWithin 20 working days of receiving the request (and complete the works as soon as reasonably practicable)Failure to meet this target will result in a Voluntary Standard Payment of £270 for each day failure continues
3dLV EnergisationComplete low voltage phased energisation worksWithin 5 working days of receiving the requestFailure to meet this target will result in a Voluntary Standard Payment of £135 for each day failure continues.
3eHV EnergisationComplete high voltage phased energisation worksWithin 10 working days of receiving the requestFailure to meet this target will result in a Voluntary Standard Payment of £200 for each day failure continues

Note: The conditions precedent to be satisfied for the purposes of Part 3 are specified by SP Energy Networks and agreed by the ICP under the provisions of the Construction and Adoption Agreement (as defined in Engineering Recommendation G81 of the Energy Networks Association) or such similar agreement as SP Energy Networks may from time to time adopt.

 

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