Every time you switch on your lights, plug in your car, or charge your phone, you expect power to be there — instantly, reliably, and affordably. Behind the scenes, our network is evolving to keep that promise in an energy system that’s changing faster than ever.
You’ve told us what matters most:
- A reliable, resilient electricity supply
- The ability to connect low-carbon technology, like EV chargers and heat pumps, quickly and easily
- Confidence that the network will be ready for the future
We’re acting on that feedback. Through digital innovation, we’re building a network that’s smarter, stronger, and more responsive — one that protects supply today while preparing for tomorrow.
Acting Before Faults Happen
In the past, faults were often fixed after customers experienced an outage. Now, we’re changing that.
Last year alone, our digital tools identified 154 potential faults. We repaired 84% of them before a single customer lost power.
That means:
- Fewer interruptions to your electricity supply
- Faster, more efficient repairs
- A more resilient network overall
This proactive approach shows how digitalisation strengthens reliability. Low-voltage monitors, smart meters, and machine learning aren’t just technologies — they’re tools helping us act early, plan better, and protect customers from disruption.
Turning Data into Decisions
Our Network Support Room is where data meets action. It’s a central hub powered by real-time information from thousands of devices across the network — helping us predict, prevent, and respond to issues faster.
Using insights from LV monitors, smart meters, and other digital assets, our engineers can:
- Identify constraints before they cause problems
- Free up capacity for new connections
- Optimise the use of flexibility services
- Support predictive maintenance
- Improve coordination between our control centres and field teams
What does that mean for you?
- Confidence that your supply is secure and resilient
- Faster, smarter restoration if issues do occur
- A network ready to support the technologies powering your life — from EVs to electric heating
The Network Support Room is becoming the digital nerve centre of our operations, strengthening the reliability and flexibility of the grid as demand grows.
Digitalisation: The Foundation for a Resilient, Smarter Grid
Digitalisation isn’t just about technology — it’s about resilience, security, and service. It gives us the insight to manage the grid more efficiently, the tools to act faster, and the confidence to integrate cleaner, home-grown energy.
It’s also about transparency. Through our Open Data Portal, we’re sharing valuable network information with local authorities, developers, and innovators — helping communities plan and deliver their own energy projects.
Our strategy brings together operational excellence and long-term resilience. By investing in smarter tools, predictive analytics, and digital infrastructure, we’re protecting supply today while preparing for the electrified, renewable future ahead.
We’re proud to be leading this change — building a resilient, responsive network that’s ready for what you need now and, in the years, to come.